Bose QUIETCOMFORT EARBUDS - Page 47

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor noise cancellation
Make sure in-ear detection is enabled in the Bose Music app.
You can access this option from the Settings menu.
Make sure the eartips fit properly (see page 19).
Check the noise level (see page 28).
Remove the earbuds from your ears and reinsert in your ears.
If you are on a phone call or using voice control on your
mobile device, lower or turn o Self Voice using the Bose
Music app (see page 29).
Diculty hearing caller
while on a phone call
Swipe up on the right earbud to increase the volume
(see page 24).
Increase the volume using your mobile device.
Try a dierent noise level (see page 29).
Diculty hearing own voice
while on a phone call
Use the Bose Music app to adjust Self Voice. You can access
this option from the Settings menu.
Earbuds don’t respond
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 36).
Reboot the earbuds and charging case (see page 48).
Earbuds don’t respond to
touch control
Make sure you’re touching the correct touch control surface
(see page 24).
Make sure your finger is making good contact with the touch
control surface (see page 24).
For multi-tap functions, vary the tap pressure.
Make sure your fingers are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before touching the touch
control surface.
Disable in-ear detection features using the Bose Music app.
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds and charging case (see page 48).
Can’t access Shortcut
Make sure you have set a Shortcut using the Bose Music app
(see page 31).