TROUBLESHOOTING
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ENG
SYMPTOM SOLUTION
Sleepbuds™ don’t
charge
Make sure the sleepbuds™ are properly placed in the charging case
(see page 18).
Check the charging case battery lights to make sure that the case
battery isn’t depleted (see page 23).
Make sure that the charging contacts for each sleepbud™ are visible
through the back of each StayHear
®
+ Sleep tip (see page 17).
Make sure there is no debris or wax buildup covering the charging
contacts on the sleepbuds™ or the charging pins in the case.
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 25).
Charging case
doesn’t charge
Secure both ends of the USB cable.
Connect the USB cable to a dierent USB power supply.
Use a dierent USB cable.
Connect to a dierent (AC) mains power source.
Check the charging case battery lights to make sure that there isn’t a
charging error (see page 23).
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 25).
Sleepbuds™ are
uncomfortable
Make sure that both sleepbuds™ fit securely in your ears
(see page 15).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 16). You may need a dierent size for
each ear.
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose
®
logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 17).
No sound
In the Bose Sleep app, increase the volume of the current masking
sound.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 22). Fully charge the sleepbuds™.
Connect a dierent device (see page 24).
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