Bose SOLO - Care and Maintenance; Troubleshooting common problems

English - 21
Care and Maintenance
Troubleshooting
Problem What to do
TV base is too
large to place on
the system
• Place the sound system in another location such as on an open shelf
under the TV.
• If possible mount your TV on the wall above the sound system.
System will not
turn on
• Make sure the power cord is securely connected on both ends.
• Make sure the power cord is plugged into a live AC (mains) outlet.
If the outlet is controlled by a switch, make sure the switch is in the
ON position or test the outlet using a lamp.
• Reset the system: Unplug the power cord for at least one
minute. Plug the power in again and listen for the system to emit two
tones confirming it has power.
No sound • Make sure the sound system is turned on and the power
indicator is on (solid green).
• Make sure the sound system is not muted.
• Increase the volume.
• Make sure the audio cable connection is correct and secure on the
sound system and the TV.
• Make sure the TV is on and set to the correct input.
• If you are using a digital audio connection, make sure that the digital
audio output is not disabled in your TV. See your TV owner’s guide
for information.
• If a digital audio connection is not possible, use an analog stereo
audio connection.
• If the sound system is connected to a TV output labelled
VARIABLE (VAR), make sure the TV internal speakers are turned off,
the TV volume is turned up, and the TV is not muted.
• Turn off all devices connected to the Solo system except the one
you want to hear.
Remote control
is inconsistent or
does not work
• Check the battery to be sure it is installed properly or if it needs to
be replaced. See “Replacing the remote battery” on page 22.
• Point the remote control at the sound system when you press a
button.
• Check that the system status indicator on the sound system flashes
when you press the remote volume or mute button.
Audio sounds too
heavy, too much
bass
• Change the bass setting to decrease the amount of bass. See
“Decreasing the bass” on page 20.
• Change the position or orientation of the system. In some situations
the system may produce more bass. See Placement Guidelines on
page 7.
Sound is
distorted
• Make sure cable connections are secure on the Solo system and TV.
• If the sound system is connected to a TV output labelled
VARIABLE (VAR), reduce the TV volume.
• Bypass the TV and connect directly to the source using one of the
Alternate setup methods (page 16).
Sound is coming
from the TV
• Turn off your TV’s internal speakers.
• Adjust the TV volume.
System status
indicator is red
• System error. Call Bose Customer Service.