Bose SOUNDCOMM B30 - Troubleshooting; Common Solutions

ENGLISH - 21
TROUBLESHOOTING
Common solutions
The following table lists symptoms and possible resolutions to common problems.
Problem What to do
No noise
reduction
• Make sure the headset is turned on. (Check the power indicator.)
• Replace the AA alkaline batteries in the control module. See “Installing the
batteries” on page 7.
• Check the orientation of the batteries (+ and -).
• Make sure the battery terminals are clean.
• Make sure the battery cap is tightened.
• Check the batteries in the belt pack.
DON’T use the headset if it emits a loud squeal or other loud noise. Contact
Bose® technical support if the headset emits any loud or unusual noise.
No audio/
communications
• Check the volume setting on the belt pack.
• Make sure the headset cable is securely connected to the belt pack.
• Check the internal settings in the belt pack.
• Try a dierent belt pack.
• Unplug all non-Bose headsets from the communications system to
determine if there is an uneven load. (Wired intercom system only.)
Low volume
of incoming
communications
• Check the volume setting on the belt pack.
• Unplug all other headsets and see if the volume level improves. (Wired
intercom system only.)
• Try another belt pack.
• Move closer to the radio base station. A typical wireless belt pack range is
30-50 yards.
Reduced noise
reduction, or
unusual sounds
• Make sure there are no air gaps around the ear cushion seals.
If ear cushions appear worn, they should be replaced (see page 17).
DON’T use the headset if it emits a loud squeal or other loud noise. Contact
Bose technical support if the headset emits any loud or unusual noise.