Bose SOUNDLINK COLOR II

Other manuals for Bose SOUNDLINK COLOR II

Troubleshooting Guide12 pages

Troubleshooting4 pages

Faqs4 pages

Faq2 pages

Questions and Answers

J
James SnyderAug 16, 2025
How to pair my Bose SOUNDLINK COLOR II if they won't pair with my mobile device?
- L
  Laurie LunaAug 16, 2025
  If your Bose Speakers won't pair with your mobile device, try the following: * Turn the Bluetooth feature off and then on again on your mobile device. Remove the speaker from the Bluetooth list and pair again. * Clear your speaker’s pairing list by pressing and holding for 10 seconds. Then, delete the Bose Speakers from the Bluetooth list on your device and pair again. * Try pairing a different device to see if the issue is with the mobile device. * Reset your speaker.
E
Erin ClarkAug 22, 2025
Why is there no sound coming from my Bose Speakers?
- J
  Juan MoralesAug 22, 2025
  If there's no sound from your Bose Speakers, try these steps: * Ensure the Bluetooth feature is turned off and then on again on your mobile device. Remove the speaker from the Bluetooth list and pair it again. * Increase the volume on the speaker, your mobile device, and the music source. * Verify voice prompts are on by pressing the appropriate button. Make sure you are using the correct mobile device. * Try a different music source or mobile device. * If two devices are connected, pause the other one first. * Clear the speaker’s pairing list by pressing and holding for 10 seconds, then delete the speaker from your device's Bluetooth list and pair again.
M
mmcdanielAug 26, 2025
What to do if my Bose SOUNDLINK COLOR II Speakers have no power (battery)?
- M
  Mary FlowersAug 26, 2025
  If your Bose Speakers have no power, try the following: * Connect the USB charging cable to a different USB port. * Use a different USB cable. * Use a different wall charger. * Connect to a different AC (mains) power source.
G
Gordon FloresAug 28, 2025
How to improve poor sound quality on Bose SOUNDLINK COLOR II?
- D
  Dominic OconnorAug 28, 2025
  To improve poor sound quality on your Bose Speakers: * Try using a different music source. * Pair a different mobile device to see if the issue persists. * If you have two devices connected, disconnect the second one. * Increase the volume on your mobile device and music source.
E
Eric DanielAug 31, 2025
Why is there no sound from a cabled mobile device on my Bose SOUNDLINK COLOR II Speakers?
- D
  David LoweAug 31, 2025
  If you're not getting any sound from a cabled mobile device connected to your Bose Speakers: * Ensure the mobile device is powered on and playing music. * Increase the volume on both the speaker and the mobile device. * Press and release the appropriate button until the Input indicator glows white. * Try using a different AUX cable. * Increase the volume on the mobile device itself. * Connect a different mobile device to rule out device-specific issues.
S
Shannon WalshSep 3, 2025
How to resolve poor sound quality from a cabled mobile device connected to Bose SOUNDLINK COLOR II?
- V
  valdezsteveSep 3, 2025
  To resolve poor sound quality from a cabled mobile device connected to your Bose Speakers: * Increase the volume on both your speaker and mobile device. * Try using a different AUX cable to ensure it's not a cable issue. * Connect a different mobile device to see if the problem persists.
R
robertwilliamsSep 6, 2025
How to pair Bose SOUNDLINK COLOR II Speakers with NFC if it won’t pair?
- B
  Brian TaylorSep 6, 2025
  If your Bose Speakers won’t pair using NFC: * Unlock your device and ensure both Bluetooth and NFC features are turned on. * Tap the NFC touchpoint on the back of your device to the top of your speaker. * If NFC pairing continues to fail, use Bluetooth to pair your device instead.
A
Andrew WilliamsSep 9, 2025
Why does audio play from the wrong mobile device on my Bose SOUNDLINK COLOR II Speakers when two are connected?
- C
  Carla MartinezSep 9, 2025
  If audio is playing from the wrong mobile device when two are connected to your Bose Speakers: * Press the appropriate button to hear the connected mobile devices and confirm you're using the correct one. * Pause or quit the music source on the device that is currently playing music. * Disconnect the second device to isolate the audio source.
M
Matthew PerrySep 10, 2025
How to fix Bose Speakers when the battery won’t charge?
- J
  justinjonesSep 12, 2025
  If the battery on your Bose Speakers won’t charge, it might be in protection mode or completely discharged. Try plugging the USB charging cable into a USB wall charger or a computer that is powered on.
B
Brian MorrisSep 12, 2025
Why do my Bose SOUNDLINK COLOR II keep powering off?
- M
  Matthew MartinSep 12, 2025
  If your Bose Speakers keep powering off: * If you are using a cabled mobile device, increase the volume on that device. * Disable the auto-off feature to prevent the speaker from automatically turning off.

Summary

IMPORTANT SAFETY INSTRUCTIONS

General Safety Instructions

Lists essential safety precautions for product operation and usage, covering key operational points.

Warnings and Cautions

Highlights critical warnings and precautions regarding product use, potential hazards, and battery handling.

REGULATORY INFORMATION

Low-power Radio-frequency Devices Regulation

Outlines management regulations for low-power radio-frequency devices, including usage restrictions and compliance.

REGULATORY INFORMATION

Toxic and Hazardous Substances Disclosure

Details the presence and limits of toxic or hazardous substances in product components as per SJ/T 11364.

The Bose Connect App

App Features and Benefits

Describes the functionalities and benefits of the Bose Connect mobile application for speaker management.

Getting Started

Unpacking and Initial Setup

Guides users through unpacking the speaker and confirming included parts for initial setup.

Connecting a Cabled Device

Using a Cable to Connect a Mobile Device

Explains how to connect a mobile device using a 3.5mm stereo cable to the speaker's AUX connector.

Operating on Battery Power

Battery Protection and Auto-Off Settings

Covers battery protection mode, auto-off feature, and methods to disable auto-off.

THE BOSE CONNECT APP

App Features and Capabilities

Lists key features of the Bose Connect app, including device management, software updates, and customization.

GETTING STARTED

Unpacking the Speaker

Details the process of unpacking the SoundLink Color Bluetooth speaker II and confirming all included parts.

GETTING STARTED

Placement Guidelines for Optimal Performance

Provides recommendations for optimal speaker placement for Bluetooth performance and sound quality.

GETTING STARTED

Connecting to Power and Charging

Explains how to connect the speaker to a power source for charging and initial battery activation.

Powering On Your Speaker

Details the procedure for turning the speaker on and its initial Bluetooth indicator behavior.

GETTING STARTED

Control Buttons Overview

Describes the function of each button on the speaker's control pad for power, volume, and playback.

Using the Multi-function Button

Playback Controls

Explains how to use the multi-function button for music playback: play, pause, skip forward/backward.

Speakerphone Controls

Details how to use the multi-function button for managing calls: making, answering, rejecting, and ending calls.

Using the Multi-function Button

Accessing Voice Control

Explains how to use the speaker's microphone to access mobile device voice assistants like Siri or Google Now.

Voice Alerts and Prompts

Describes speaker voice alerts for incoming callers and mentions disabling voice prompts.

SETTING UP VOICE PROMPTS

Available Languages and Selection

Lists pre-installed languages for voice prompts and guides on selecting, disabling, or changing the language.

BLUETOOTH TECHNOLOGY

Choosing Your Pairing Method

Explains Bluetooth and NFC pairing options for connecting mobile devices to the speaker.

Understanding NFC Technology

Defines NFC technology and its role in simplifying wireless device pairing by tapping.

BLUETOOTH TECHNOLOGY

Pairing Your Mobile Device via Bluetooth

Provides step-by-step instructions for pairing a mobile device using standard Bluetooth connectivity.

BLUETOOTH TECHNOLOGY

Pairing Your Mobile Device with NFC

Details how to pair a mobile device using NFC technology by tapping the device to the speaker.

BLUETOOTH TECHNOLOGY

Pairing Additional Mobile Devices

Guides on how to pair additional mobile devices, with support for up to eight paired devices.

Disconnecting and Reconnecting Devices

Explains how to disconnect a mobile device and how the speaker automatically reconnects to recent devices.

MANAGING MULTIPLE CONNECTIONS

Identifying Connected Mobile Devices

Instructions on how to check which mobile devices are currently connected to the speaker.

Switching and Clearing Pairing Lists

How to switch between connected devices, connect to devices in the pairing list, and clear the list.

CONNECTING A CABLED DEVICE

Using a Cable to Connect a Mobile Device

Explains how to connect a mobile device using a 3.5mm stereo cable to the speaker's AUX connector.

OPERATING ON BATTERY POWER

Battery Protection Mode

Describes the speaker's battery protection mode for preservation and how to reactivate it.

Auto-Off Feature and Disabling

Explains the auto-off feature that powers down the speaker after inactivity and how to disable it.

GETTING SYSTEM INFORMATION

Status Indicators Overview

Explains the series of indicators on the speaker top and how they glow according to system state.

GETTING SYSTEM INFORMATION

Battery Indicator Details

Details the battery indicator activity and system states relating to charge level.

Bluetooth and Input Indicator Status

Explains the Bluetooth and AUX input indicator activity and their corresponding system states.

CARE AND MAINTENANCE

Cleaning and Care Instructions

Provides instructions on how to clean the speaker safely with a damp cloth and what to avoid.

Customer Service and Warranty Information

Information on contacting Bose customer service and details regarding the limited warranty.

TROUBLESHOOTING

Common Problems and Solutions

Lists common issues with the speaker and their corresponding solutions for user troubleshooting.

TROUBLESHOOTING

Addressing Sound and Quality Issues

Solutions for common problems related to no sound, poor sound quality, or incorrect audio device playback.

Device Connection and Power-Off Solutions

Solutions for issues with device connection order, unexpected power-off, and cabled device volume.

TROUBLESHOOTING

Resetting Your Speaker to Factory Settings

Instructions on how to perform a factory reset on the speaker to clear paired devices and settings.

Support and Contact Information

Global Support Resources

Lists Bose support phone numbers and website addresses for various countries for assistance.

Bose SOUNDLINK COLOR II Specifications

General

Number of speakers	-
Audio output channels	- channels
RMS rated power	- W
AUX in	Yes
Bluetooth range	9 m
USB connector type	Micro-USB B
Connectivity technology	Wired & Wireless
Product color	Black
Volume control	Digital
Protection features	Water resistant
Recommended usage	Tablet / Smartphone
Battery type	Built-in
Power source type	Battery
Battery life (max)	8 h
Cables included	Micro-USB