Bose SoundLink Color - Troubleshooting

Care and Maintenance
English - 15
Troubleshooting
Problem
What to do
Speaker does not
turn on
• Make sure both ends of the power supply cable are firmly con-
nected.
• Make sure the power supply is connected to a live AC (mains)
outlet.
• Charge the battery.
Speaker does not
connect with
mobile device
• Your speaker may be connected to another mobile device.
Press
to hear which device is connected. Press again (within 3
seconds) to connect to the next paired device.
• Your mobile device may be connected to
another Bluetooth speaker or headset. Make sure that
Bose Color SoundLink is selected in the Bluetooth
device list.
• Clear the speaker’s memory: Press and hold for about
10 seconds, until the voice prompt says, “Bluetooth device list
cleared”.
• Remove the speaker from the Bluetooth list on your mobile device.
Then try pairing the speaker to the mobile device again.
• Refer to your mobile device’s user’s guide to learn how it
pairs/connects with devices.
No sound or poor
sound quality from
a Bluetooth device
• Make sure you have a music app open and a track playing on your
mobile device.
• Make sure the volume is turned up on the speaker and on your
mobile device.
• Move the mobile device closer to the speaker, and away from any
interference or obstructions.
• Try a different music app or a different track.
No audio from the
AUX source
• Make sure your connected device is on and playing.
• Press the AUX button and check that the AUX source indicator is
on.
• Make sure the 3.5 mm plug is fully inserted into the speaker, and
fully inserted into the source device.
• Make sure the speaker is not muted and the speaker volume is up.
• Increase the volume level on the AUX device.
• Try using a different AUX cable.