What to do if I have distorted bass on my Bose SoundTrue Headphone?
- MMichelle SandersSep 23, 2025
Make sure both ear cushions are firmly secured.

What to do if I have distorted bass on my Bose SoundTrue Headphone?
Make sure both ear cushions are firmly secured.
What to do if there is no audio from my Bose Headphone?
If you're experiencing no audio or intermittent sound with your Bose Headphones, first ensure that the headphone cable is securely connected to the 3.5 mm headphone connector on your device. If the issue persists, try using another audio device to rule out compatibility issues.
Why is my Bose Headphone microphone not picking up sound?
If the microphone on your Bose Headphone isn't picking up sound, ensure that the headphone plug is securely connected to the headphone jack. Also, check that the microphone is not being blocked or covered.
What to do if I hear audio in only one earcup of my Bose SoundTrue?
If you're only hearing audio in one earcup of your Bose Headphone, make sure both ends of the audio cable are firmly connected. If the problem persists, try another audio device.
What to do if my Bose Headphone cushion is misshapen?
The high-density earcup foam will regain its shape after a few minutes in a neutral position.
What to do if Bose SoundTrue is not responding to button presses?
If your Bose headphone is not responding to button presses, ensure that the headphone plug is securely connected to the headphone jack. Also, for multi-press functions, try varying the speed of presses.
Why is the cushion on my Bose SoundTrue misshaped?
The high-density earcup foam of your Bose headphone will regain its shape after a few minutes in a neutral position.
What to do if I have a mis-shaped cushion on my Bose SoundTrue?
If you notice a mis-shaped cushion on your Bose Headphone, know that the high-density earcup foam will regain its shape after a few minutes in a neutral position.
What to do if there is no audio or audio in one earcup only for Bose SoundTrue Headphone?
If you're experiencing a lack of audio or sound in only one earcup of your Bose Headphone, ensure both ends of the audio cable are firmly connected. If the issue persists, try using another audio device to see if the problem is with the original device.
What to do if my Bose SoundTrue cushion is misshaped?
The high-density earcup foam will regain its shape after a few minutes in a neutral position.
| Cable length | 1.676 m |
|---|---|
| Headset type | Binaural |
| Product type | Headset |
| Wearing style | Head-band |
| Carrying case | Yes |
| Number of products included | 1 pc(s) |
| Connectivity technology | Wired |
| Ear coupling | Supraaural |
| Depth | 51 mm |
|---|---|
| Width | 152 mm |
| Height | 191 mm |
| Weight | 140 g |
Critical safety warnings to prevent injury or damage.
Precautions for proper and safe usage.
Details on how to register your product for warranty service.
Expresses gratitude and introduces the headphones.
Identifies key parts of the headphones with a diagram.
Guidance on fitting and adjusting the headphones comfortably.
Instructions for connecting the headphones to Apple devices.
Explains the inline remote and microphone functions.
Details on fundamental operations like volume and call handling.
How to control music playback, skip tracks, and fast-forward.
Describes how the earcups rotate for portability.
Provides instructions on how to store the headphones properly.
Step-by-step guide for replacing ear cushions.
Solutions for common issues like no audio or microphone problems.
Advice on how to clean the exterior of the headphones.
Information on ordering spare parts and accessories.











