The date code is located on the inside surface of each earbud.
VIEW THE CHARGING BASE SERIAL NUMBER
The serial number is located on the bottom of the charging base.
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds:
• Power on the earbuds (see page 16).
• Charge the batteries (see page 22).
• Check the state of the status lights (see page 24).
• Make sure your mobile device supports Bluetooth connections.
• Download the Bose Music app and run available software updates.
• Increase the volume on your mobile device, and/or your audio/streaming app.
• Connect another mobile device (see page 26).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If
you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/Contact
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