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6 FREQUENTLY ASKED QUESTIONS
➢ How do I bleed brakes?
✓ Refer to our Youtube Channel
(https://www.youtube.com/channel/UCqZii12qtvKGZOnqSHkXGQg) for a
complete brake bleeding demonstration.
➢ Do I require a license or registration for the Reach bike?
✓ No.
➢ How do you turn the battery on/off?
✓ Most are controlled from the handlebar
➢ How long does it take to charge?
✓ Approximately 5 hours to charge, depending on the state of the battery prior to
charge. If the battery is completely dead an additional charge time of 4 hours
should be allotted.
➢ How does it charge?
✓ The battery charges like any personal computer or cell phone. Plug the charger
into a wall outlet and connect the charger to the battery. The Reach doesn’t
require you to remove the battery to charge, but it’s always an option. Lights on
the charger indicate when it is completely charged.
➢ What’s a watt hour?
✓ A watt hour is a measurement of battery capacity. Think of it as the “size of the
gas tank.”
➢ What’s the range?
✓ General range is 25-30 km/50-60 km depending on the battery size (80V or 140V
respectively), terrain, and other riding conditions like load or wind.
➢ Do I need insurance for my bike?
✓ No, you do not require any insurance to ride the Reach; however, many of our
customers do choose to add these bikes to their home / tenants insurance
policies.
➢ Does it matter if the electronics get wet?
✓ Generally, the electronic items are sealed units, from the motor to battery to
controller. They are all weatherproof and have been designed for all purpose use
i.e mountain biking, where occasionally there are deep puddles. Your bike is
expected to be able to handle this without any issues. If possible, try not to
completely submerge your bike. If you fall into a lake for example, make sure the
bike is recovered quickly, along with yourself. Allow the bike to dry off before
turning back on and returning to the trail.
➢ Where can I buy spare parts for my bike?
✓ Remember many of the components are regular cycle components, so you
can pick up spares e.g inner tubes, tires, brake pads, etc from any good cycle
shop. The electrical components are a little more niche. This is why we offer the
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