07
Troubleshooting
If you encounter problems when using the unit, please refer to the following
checklist before contacting technical support. If the problem cannot be
solved, please contact the dealer's after-sales service department.
If there is no sound from the unit or no sound when connected to an
external device
①
Make sure the connector on the receiver is well connected to your device.
②
Make sure the transmitter(s) is not muted.
Current noise or other abnormal noise appears during monitoring
Make sure there is no interference near the unit. If the noise still exists after
changing the unit's position, please contact our customer service.
The operating range of the unit is limited and the sound is frequently intermittent
Make sure there is no interference between the transmitter(s) and receiver. If the
intermittent sound still occurs frequently, please contact our customer service.
Failed to charge the transmitter(s) via the charging case
①
Make sure the charging contacts of both are in full contact. Wipe the
charging contacts with a clean cloth and try again.
②
If you want to check whether the magnetic force is aging or whether
the charging contacts of the two are not in sucient contact, press
the transmitter(s) placed in the charging box to check whether it is in
a charging state. If the transmitter(s) is still failed to be charged, please
contact our customer service.
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