18
Troubleshooting guide
Problem Possible cause Solution
Hand blender does
not operate.
No power
Check appliance is plugged in.
Check the fuse /circuit breaker in your
home.
If none of the above contact Braun
Service.
Lid (with Gearbox)
cannot be closed
completely
Food is trapped between FP bowl and
lid (with Gearbox)
Open the lid (with Gearbox) and remove
food residues
Tool is not inserted into the FP bowl
completely
Turn the tool by hand while pressing
down slightly, until it locks in place
Dicer only: The Dicer is not connected
to the Splash Guard or not connected
correctly
Attach the Dicer to the Splash Guard
before placing the Lid (with Gearbox) in
the FP bowl (observe the symbols for
correct alignment)
Dicer only: The Dicer is blocked by food
residues in the cutting grid
Open the Dicer and remove food from
the grid
Is not connected correctly Connect correctly
Water in the Lid
(with Gearbox)
Lid (with Gearbox) was accidently
immersed in water or placed in the
dishwasher
Remove rubber plug inside the coupling
for motor part. Drain the water. Replace
the plug. Caution: Water in the lid (with
Geabox) will damage the device. This
described method must therefore not
be used intentionally to place the lid
(with Gearbox) in the dishwasher
Water in one of the
tools (Dough tool,
Kneading hook,
Blade or Disc Axle)
Leakage of the affected tool
Contact a Braun service center for
replacement
Pilot light shows
solid red
Device is overheated.
Let the device cool down one hour.
It is ready for use again when the pilot
light flashes red.
5722113844_MQ9087XL_9098XL_GCC.indd 185722113844_MQ9087XL_9098XL_GCC.indd 18 10.02.20 13:2310.02.20 13:23
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