Breville BES920 - User Manual

Other manuals for Breville BES920

Instruction Booklet17 pages

Descale Checklist2 pages

Questions and Answers

K
Kim MorrisAug 19, 2025
Why is espresso just dripping from my Breville BES920 Coffee Maker?
- M
  Makayla LewisAug 20, 2025
  If espresso is dripping from the portafilter spouts of your Breville Coffee Maker, it might be because the coffee is ground too finely. Try using a slightly coarser grind. Alternatively, there may be too much coffee in the filter basket; lower the dose of coffee using the RAZOR™ dosing tool. Also, the filter basket may be blocked. Use the fine pin on the provided cleaning tool to clear the outlet hole(s) on the underside of the filter basket. If it continues to be blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in the solution for approx. 20 minutes. Rinse thoroughly.
Y
yclarkAug 25, 2025
How to make coffee hotter with my Breville Coffee Maker?
- T
  Tonya RichardsonAug 25, 2025
  If your coffee isn't hot enough when using your Breville Coffee Maker, rinse your cups under the hot water outlet and place them on the cup warming tray to preheat them. If you're making a cappuccino or latte, heat the milk until the base of the jug becomes hot to the touch.
K
Kristen JacksonAug 26, 2025
Why is my Breville BES920 Coffee Maker leaking and the pump keeps running?
- J
  Julia ReyesAug 26, 2025
  If the pumps continue to operate, the steam is very wet, or the hot water outlet leaks on your Breville Coffee Maker, it may be due to using de-mineralized or distilled water, which affects how the machine is designed to function. It's recommended to use cold, filtered water instead of water with no or low mineral content. If the problem persists, contact Breville Customer Service Centre AUS 1300 139 798 NZ 0800 273 845.
D
Darren McmillanAug 28, 2025
Why is espresso running out around the portafilter of my Breville BES920?
- S
  Sean KellerAug 28, 2025
  If espresso runs out around the edge of the portafilter or the portafilter comes out of the group head during extraction on your Breville Coffee Maker, make sure the portafilter is inserted correctly into the group head. Rotate it to the right until the handle is past the center and securely locked. Also, clean excess coffee from the rim of the filter basket to ensure a proper seal in the group head. Always ensure the filter basket and portafilter are dried thoroughly before filling with coffee, tamping, and inserting into the group head. If there is too much coffee in the filter basket, trim the coffee dose using the RAZOR™ dosing tool after tamping.
T
tfrederickAug 30, 2025
What to do if my Breville BES920 has no steam?
- V
  vbullockAug 30, 2025
  If you're not getting any steam from your Breville Coffee Maker, the steam wand might be blocked. Try using the pin on the cleaning tool to clear the holes. If the steam wand continues to be blocked, remove the tip of the steam wand using the spanner in the cleaning tool and soak it in hot water.
W
williamfarrellSep 1, 2025
What to do if water doesn't flow from my Breville BES920 Coffee Maker group head?
- M
  marygordonSep 1, 2025
  If water does not flow from the group head of your Breville Coffee Maker, allow time for the machine to reach operating temperature. The POWER light will stop flashing when the machine is ready. Ensure the water tank is filled and fully inserted and locked by closing the latch.
T
timothyjohnsonSep 3, 2025
Why is there no steam or hot water from my Breville BES920?
- U
  ubakerSep 4, 2025
  If you're not getting any steam or hot water from your Breville Coffee Maker, make sure the machine is plugged in and switched on at the power outlet, and that the POWER button is on.
D
Darryl SellersSep 5, 2025
Why is there no hot water from my Breville BES920 Coffee Maker?
- X
  xmartinSep 5, 2025
  If you're not getting any hot water from your Breville Coffee Maker, make sure the water tank is filled.
C
charleshollandSep 7, 2025
Why is there no crema from my Breville BES920 Coffee Maker?
- E
  Edward ThompsonSep 7, 2025
  If there is no crema when using your Breville Coffee Maker, it may be due to stale coffee beans. Purchase freshly roasted coffee with a roasted-on date. Also, ensure you are using Dual Wall Filter Baskets with pre-ground coffee if applicable.
M
Michael WilsonSep 10, 2025
What to do if my Breville BES920 Coffee Maker says 'FILL TANK' but the tank is full?
- P
  pswansonSep 10, 2025
  If your Breville Coffee Maker shows 'FILL TANK' on the LCD, but the water tank is full, make sure that the water tank is fully inserted and locked into position by pushing it in fully and closing the latch.

Summary

Important Safeguards

Breville Recommends Safety First

Specific Instructions for BES920 Dual Boiler

Specific Instructions for Water Filter

Operation

Before First Use

Steps for machine preparation and installing the water filter before initial operation.

Installing the Water Filter

Detailed instructions for soaking and installing the water filter into the filter holder and water tank.

Initial Start Up

Guide to filling the tank, setting water hardness, and initial machine setup before first use.

Flushing the Machine

Procedure for flushing group head, hot water outlet, and steam wand after initial setup.

Start Up

How to turn the machine on and what to expect as it reaches operating temperature.

LCD Interface

General Operation

1 Cup Button Operation

2 Cup Button Operation

Manual Button Operation

Steam Operation

Guide to using the steam lever for instant and continuous steam, including purging and turning off.

Hot Water Operation

Instructions for dispensing hot water using the dial, including turning it on and off.

Programmable Functions

Overview of functions that can be programmed: Shot Volume, Shot Temperature, Auto Start, Clean Cycle, Set Clock.

Reprogramming Shot Duration

How to adjust the preset 30-second duration for the 1 CUP and 2 CUP buttons.

Reprogramming Shot Volume

Instructions for setting custom shot volumes for the 1 CUP and 2 CUP buttons.

Extraction Temperature

How to adjust and set the extraction temperature for optimal espresso flavour.

Auto Start

Reset Default Settings

Steam Temperature Adjustment

Volumetric Control

Alerts

Steam Lever Alerts

Hot Water LED Alerts

Water Level and Cleaning Alerts

Filter and Temperature Alerts

Coffee Making Tips & Preparation

The Grind

Dose and Tamping

Trimming the Dose

Extracting Espresso

Texturing Milk

Extraction Guide

Care, Cleaning & Storage

Cleaning Cycle

Replacing the Water Filter

Cleaning the Steam Wand

Cleaning Filter Baskets and Portafilter

Clear Water Backflush

Descale Function

Prepare for Descale

Steps to prepare the machine for descaling, including emptying the drip tray and selecting descale mode.

Empty Boilers

Procedure to empty the boilers by opening the descale access valves.

Begin Descale

Starting the descaling process by filling boilers with solution and letting it work.

Flush Boilers

Flushing the boilers with clean water to remove any residual descaling solution.

Repeat Boiler Flush

Performing a second flush of the boilers to ensure complete removal of descaling solution.

Troubleshooting