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Making A Warranty Claim
Your rights under a Britax company warranty are
separate from and independent of your rights under
the statutory consumer guarantees. What you need to
do to enforce your rights under a statutory consumer
guarantee is set out in the
Australian Competition and Consumer Commission’s
Consumer Guarantees -
A Guide for Consumers.
To make a claim under a Britax company warranty,
please contact our customer service team on:
Australia: 1300 303 330 / New Zealand: 0508 688 822 or
alternatively by email at: aunz-support@britax.com
You will be required to :
• Return the product to the place of purchase or to a
designated repair agent;
• Present your receipt as proof of purchase;
• Identify the defect in the product; and
• Present the product to Britax for inspection on request.
Britax will advise you whether the product is covered by
the Britax company warranty. Britax’s decision of whether
a product is covered by a Britax company warranty is
nal. Britax will act reasonably when determining whether
a product is covered by a company warranty.
Did you know?
Registering your product online
simplies proof of purchase in
the event of a warranty claim.
Head to our website to ll out the
product registration form:
britax.com.au britax.co.nz
Warranty
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