Error Message Cause Action
Touchscreen Init.
Failed
Debris may be stuck between the lower
part of the touchscreen and its frame.
Insert a piece of stiff paper between the
lower part of the touchscreen and its
frame and slide it back and forth to push
out the debris.
Tray Settings
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Setting.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Colour
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by colour to their ink cartridge
positions and move them to their correct
positions.
Related Information
• Troubleshooting
• Error Messages When Using the Brother Web Connect Feature
Related Topics:
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Setting
• Load Documents in the Automatic Document Feeder (ADF)
• Document Jams
• Load Paper
• Load Paper in the Manual Feed Slot
• Printer Jam or Paper Jam
• Clean the Paper Pick-up Rollers
• Change the Paper Size and Paper Type
• Print Settings (Windows)
• Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
• Paper is Jammed in the Front of the Machine (Jam Front)
• Paper is Jammed in the Back of the Machine (Jam Rear)
• Paper Handling and Printing Problems
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