Troubleshooting and other information
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A
Error messages in the Status Monitor A
The most common error and maintenance messages are shown below.
If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://support.brother.com
.
Error message Cause Action
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit and toner cartridge assembly,
take out the toner cartridge, and put it back into the
drum unit again. Put the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, call your Brother Customer Service.
Verify you are using a genuine
Brother toner cartridge.
Use only a genuine Brother Original drum unit and
genuine Brother Original toner cartridge.
Cooling Down The inside of the machine is
extremely hot.
The machine will pause its current print job and go
into Cooling Down mode. Wait until the machine is in
Ready mode.
Cover is Open The top cover is not closed
completely.
Close the top cover of the machine.
Drum End Soon The drum unit is near the end of its
life.
Order a new drum unit now so a replacement drum
unit will be available when the Status Monitor
indicates Replace Drum. (See Drum End Soon /
Replace Drum on LEDs (Light Emitting Diodes).)
Replace Drum It is time to replace the drum unit. Replace the drum unit.
(See the instructions that are supplied with the new
drum unit.)
The drum unit counter was not reset
when a new drum was installed.
Reset the drum unit counter.
(See the instructions that are supplied with the new
drum unit.)
Replace Toner The toner cartridge is at the end of
its life. The machine will stop all print
operations.
Replace the toner cartridge.
(See the instructions printed on the box of the new
Brother toner cartridge.)
Toner Low If the Status Monitor shows
Toner Low you can still print;
however, the machine is telling you
that the toner cartridge is near the
end of its life.
Order a new Brother toner cartridge now so a
replacement toner cartridge will be available when
the Status Monitor shows Replace Toner.
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