Home > Troubleshooting > Other Problems
Other Problems
Difficulties Suggestions
The machine will not turn on. Adverse conditions on the power connection (such as
lightning or a power surge) may have triggered the
machine’s internal safety mechanisms. Unplug the power
cord. Wait for ten minutes, then plug in the power cord
and press to turn on the machine.
If the problem is not solved, press and hold
to turn off
the machine. If you are using a backup battery or surge
suppressor device, disconnect it to make sure it is not the
problem. Plug the machine’s power cord directly into a
different known working wall outlet and press to turn
on the machine.
The Brother software cannot be installed.
(Windows)
If the Security Software warning appears on the computer
screen during the installation, change the Security
Software settings to permit the Brother product setup
program or other program to run.
(Mac)
If you are using a firewall function of anti-spyware or
antivirus security software, temporarily disable it and then
install the Brother software.
Related Information
• Troubleshooting
173
To Next Page
Loading...
Need help?
General