Troubleshooting
Problem Possible Solutions
Your printer cannot
connect to the host device
using Wi-Fi or Bluetooth.
Move your printer within about one metre
of the mobile device when you configure
the Wi-Fi network settings.
Move your printer to an obstruction-free
area.
If a wireless computer, Bluetooth-equipped
device, microwave oven, digital cordless
phone, or other device is near your printer
or the wireless access point/router, move
the device away from your printer or wireless
access point/router.
Your printer cannot print
using Wi-Fi or Bluetooth.
Your printer does not feed
paper.
Is there dirt or lint on the roller preventing
it from rolling freely?
Clean the roller. (See Maintenance.)
Check that the ejection path of the paper
is not blocked.
Check that the media roll is set correctly
by removing the media roll and reinstalling.
(See Removing the Receipt/Label Roll and
Setting the Paper or Label Roll.)
Ensure that the media roll compartment
cover is closed correctly.
Your printer feeds paper
continuously.
Open the media roll compartment cover.
Press the (Power) button to cancel the
print job.
Turn your printer off.
Does not stop in between
labels.
Check that you entered the media
information correctly. You can set the media
information using Paper Size Setup in the
Printer Setting Tool.
Check that the sensor is not dirty. If the
sensor is dirty, wipe it with a dry cotton swab.
Check that there are no items blocking the
sensor.
Your printer is not
connected correctly to the
network.
Check the WLAN icon on the LCD.
:
The network is connected
correctly.
:
Your printer is searching for the
network.
No icon :
The wireless network settings
are disabled.
1
Problem Possible Solutions
Print head, motor, or battery
is too hot.
The thermal head, motor, or battery is too hot.
Head:
If the thermal head becomes too hot, the
thermal head may produce imaging on the
paper in areas not intended to be printed.
This condition is normal when printing
documents with a great deal of “black”
content.
Your printer will stop and resume printing
after the print head has cooled down.
To avoid or delay the onset of this condition,
print using a lighter density setting, reduce
the amount of black space being printed
(for example, remove background shading
and colours in graphs and presentation
documents), and make sure that your printer
has adequate ventilation and is not located
in an enclosed space.
Motor or battery:
Do not use your printer continuously. If your
printer is used continuously, the motor or
battery will become too hot. In this case, your
printer will stop and resume printing after the
motor or battery has cooled down.
Printer is in boot mode. If you remove the Li-ion battery from your
printer while the firmware is being updated,
your printer will restart in boot mode.
This condition may occur more often when
your printer is used at high altitude (more
than about 3,000 m) due to a lower air
density available to cool your printer.
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