26
PROBLEM POSSIBLE CAUSE ACTION
4. Water is leaking
out of the machine
(continued)
Too much tea is loaded in the tea sieve (A10)
and/or the glass brewing chamber (A11) is
overfilled with water
Use less tea in the tea sieve
Use less water in the brewing settings (see
p. 15)
Broken water tube inside the machine Have the tube replaced by customer servi-
ces (see p. 30)
Too much condensation between the glass
brewing chamber (A11) and the machine
housing
Use lower brewing temperature settings (see
p. 15)
The glass brewing chamber (A11) is not in-
stalled
Install the glass brewing chamber
Check the brewing chamber sensor settings
on p. 22 - chamber check
5. Too much steam The temperature is set too high Use lower brewing temperature settings (see
p. 15)
Temperature sensor error Contact customer support (see p. 30)
6. No water is
coming / no water
flow
The water tank (A3) has been inserted incor-
rectly and the tank valve (A18) on the bottom
is not open
Remove the water tank and install it again
carefully. Push the tank down lightly to open
the tank valve on the bottom
Blocked tank valve (A18) Check the tank valve for dirt and remove any
dirt carefully with a cotton swab or tooth-
pick
Blocked tank receiver (A19) Check the tank receiver for dirt and remo-
ve any dirt carefully with a cotton swab or
toothpick
7. The lid does not
stand open
Broken or weak lid spring Contact customer support (see p. 30)
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