10/23
OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 sales@bsidesigns.com bsidesigns.com
Helios
™
22
TROUBLESHOOTING GUIDE
ELECTRIC SHOCK HAZARD:
Turn OFF power switch, unplug
power cord/turn off power
at circuit breaker, and allow
unit to cool before performing
any cleaning, adjustments, or
maintenance.
WARNING
Symptom Probable Cause Corrective Action
Unit is turned "On"
but there is no heat.
No power to unit. Check circuit breaker and reset as necessary.
Switch is defective.
Contact Authorized Service Agent or BSI for
assistance.
Wiring is open.
Heating element defective.
Heat is inadequate. Unit mounted too high
above target area.
Lower unit.
Excessive air movement
around strip heater target
area.
Restrict or redirect air movement (air conditioning
duct or exhuast fan) away from unit.
Incorrect power supply
(low).
Make sure power supply matches rating on unit. If
power supply is incorrect, change to match rating.
Heat is excessive. Unit mounted too close to
target area.
Check to see that installation is within
recommended specifications.
Voltage supply too high. Make sure power supply matches rating on unit. If
power supply is incorrect, change to match rating.
Add remote infinite switch to control heat.
Control switches burn
out.
Unit mounted improperly. Move the unit away from walls, counters, and/or
pass-through shelves as noted in the Installation
section of this document.
Remote control box
mounted too close to heat
zone.
Reposition remote control box away from the heat
zone.
Switches are not BSI
genuine parts.
Contact Authorized Service Agent or BSI to replace
with genuine BSI switches.
TROUBLESHOOTING QUESTIONS?
Contact BSI for assistance.
Telephone: 800.662.9595
E-Mail: support@bsidesigns.com
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