How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for advice
on how to dispose of this product in an environmentally
friendly way.
Warning
You won’t be able to call 999 from this phone if there’s a
power cut, so make sure you’ve got another way to call
for help in an emergency.
Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type BT3960 Telephone
(088189, 088190, 088191) is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity
is available at the following internet address:
bt.com/producthelp
Radio transmission information
Frequency range 1881.792 – 1897.344MHz
Max power 125.89mW 21.0 dBm
BT3960
Digital Cordless Phone with Answer Machine
General information
For information on safety instructions,
cleaning, technical information or connecting
to a switchboard, please refer to the ‘General
information’ section in the full user guide at
bt.com/producthelp
Guarantee
Your BT3960 is guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT3960, or any
component thereof, (other than batteries), which is
identied as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not aect your statutory rights.
To nd out what to do, if your phone is in or outside
of the 12 month guarantee, please look in the full user
guide at bt.com/producthelp
What’s in the box
Handset Mains power adaptor
(item code 087314)
Telephone line cord
(pre-installed)
2x AAA NiMH 300mAh
rechargeable batteries
Base
1 Plug in
2
1 The telephone line cord is already tted,
plug the other end into the wall socket.
2 Plug the mains power adaptor into
the base, with the cable clipped in the
groove provided.
3 Plug the other end of the power
adaptor into the wall power socket
and switch on.
1
Yo u r B T 3 9 60 is no w r e a d y t o u s e.
Please
turn
over
Please
turn
over
© British Telecommunications plc 2017.
Registered Oce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000
Designed and produced by The Art & Design Partnership (ADP). Printed in China / Issue 2 / ADP05-17
Important: Only use the mains power adaptors, cables and rechargeable batteries
supplied in this box, or this product may not work. Any replacement rechargeable
batteries must be the same type. BT accepts no responsibility for damage caused to
your phone by using any other type of batteries.
Charger Mains power adaptor
(item code 087314)
2x AAA NiMH 300mAh
rechargeable batteries
For each additional handset (if you’ve bought a multipack)
Troubleshooting
Most problems can be xed with a few simple checks.
Problem Solution
No dial tone or line cord error
message displayed on-screen
Only use the cables and batteries supplied. Make sure
both the mains power adaptor cable and telephone line
cord are plugged into the correct sockets.
Poor speech quality Make sure the product is not located too close to other
electrical appliances. This can also help to improve the
handset range from the base.
Battery icon is
animated in a cycle
when charging
The battery charge is very low. Make sure you charge
the batteries for 16 hours before use to ensure
maximum battery performance
Using broadband on the
same phone line?
To avoid problems with your broadband or noise on
your phone line, you might need to plug your telephone
line cord into the wall via a microlter (not supplied).
If your main phone socket
has a single socket,
as shown, you’ll
need to use
microlters
You don’t need to use
microlters if your main
phone socket has two
separate sockets, like
either of these:
Handset
3
2 Charge
1 Slide o the battery cover from the back of the handset
and insert the two batteries supplied. Note the ’+’ and ’-’
markings inside the battery compartment. Then slide the
battery cover back into place.
2 The handset will check for a link with the base station. Once found, you’ll need to set
the time and date.
3 Place the handset on the base and leave to charge the batteries for 16 hours.
The handset gives a conrmation tone.
Set up your additional handsets (if you’ve bought a multipack)
1 For each additional handset and charger: plug the mains power adaptor into the
socket on the underside of the charger, secure the cable behind the retaining clip and
plug the other end into the wall power socket and switch on.
2 Activate the batteries as shown above. Then place the handset on the charger
to charge for 16 hours.
16 hrs
Important: you should charge the batteries for 16 hours before
using the handset for the rst time.
3751 BT3960 QSG Iss.2 [1].indd 1 17/05/2017 16:38