BT Broadband Talk phone number and password
If your broadband order included BT Broadband Talk, you’ll have been sent your
BT Broadband Talk phone number and password by email or letter.
If your Hub’s Phone light’s blue, you can also nd your BT Broadband Talk phone
number using Hub Manager – see page 39. Or simply call your mobile, using a
phone connected to your Hub, and note the number that’s displayed! For your BT
Broadband Talk password, please go to www.bt.com/broadbandtalk/youraccount
and click the Forgotten password link.
If you still can’t nd your BT Broadband Talk phone number or password, please
call us on 0800 111 4567.
Need some help?
For help and support, please go to www.bt.com/broadbandtalk/help
If your broadband connection isn’t working, BT Broadband Talk will also stop.
Try opening your web browser to check the connection. For help with xing a
connection problem, please go to page 11.
If your connection is working, but BT Broadband Talk isn’t, try restarting your Hub.
Simply press and release the Restart button on the side of your Hub. Restarting is
likely to x most BT Broadband Talk connection problems.
For more information on BT Broadband Talk, go to www.bt.com/setup/talk
1 BT Broadband Talk is subject to status. Opt-in required. Quality of reception may not match that of a landline and may
vary depending on internet trafc. Certain call types are not guaranteed, e.g. 999, 112 emergency calls. Service will
fail if there is a power failure. Service restrictions apply. Limited emergency location information stored. Abuse policy
applies. 12-month minimum term. Calls may deplete any usage allowance applied by other broadband providers. 6.85p
connection charge applies. Terms and conditions apply.
2 Means 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply. Pence-per-minute charging applies
after one hour. Redial before one hour to avoid call charges. Opt-in required.
3 For example, two calls can be made using BT Hub Phone handsets, and a third using a normal phone plugged into your
Hub. Note: your BT Hub Phone will ring if someone calls your BT Broadband Talk number or your landline number. You can
change this setting using Hub Manager.
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