Help
Use this section to nd out how to get lots of help online or if you need
some help xing a connection problem.
Use this section to nd help with your service Page
Online help 10
Connection troubleshooting 11
General questions 20
BT Home IT Support 36
Billing Enquiries 36
Online help
Find out what’s included in your BT Total Broadband service and how to set
up features such as email, security, your Home Page and web space at
www.bt.com/setup/start
If you’ve got a specic question, it may have been asked before. Search our
frequently asked questions online at www.bt.com/broadband/help
If you can’t nd what you’re looking for, maybe someone else who uses
BT Total Broadband can answer your question in our online forum – go to
www.bt.com/forums
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