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Help 11

Connection troubleshooting

What to do if your internet connection isn’t working

If you’re having trouble connecting, check your Hub lights using the table below

and follow the troubleshooting advice.

Section Page

Upgrading light is ashing orange A 12

Power light is red

B 12

Power light is orange

C 12

Power light is off D 13

Broadband light is ashing orange E 13

Broadband light is red F 14

Broadband light is off G 15

Broadband light is blue H 17

If you aren’t using a BT Home Hub, please see page 19.

Learn about… Help Your BT Home Hub

Questions and Answers:

Need help?

Do you have a question about the BT Home Hub and is the answer not in the manual?

BT Home Hub Specifications

General