Connection troubleshooting
What to do if your internet connection isn’t working
If you’re having trouble connecting, check your Hub lights using the table below
and follow the troubleshooting advice.
Section Page
Upgrading light is ashing orange A 12
Power light is red
B 12
Power light is orange
C 12
Power light is off D 13
Broadband light is ashing orange E 13
Broadband light is red F 14
Broadband light is off G 15
Broadband light is blue H 17
If you aren’t using a BT Home Hub, please see page 19.
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