A Upgrading light is ashing orange
Important – do not turn off or restart your Hub when the Upgrading light is
ashing orange.
Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30
minutes before your Hub automatically restarts. You won’t be able to connect to
broadband until the Broadband light glows blue.
B
Power light is red
If the Power light is ashing or steady red, the Hub is in recovery mode. Please wait
for your Hub to restart automatically. This can take up to two hours.
If the light is still red after two hours, press the Restart button on the side of your
Hub. If it continues to ash red, or is steady red, please call us on 0800 111 4567
(please make sure you’re at your computer, and that it’s turned on, when you call).
C
Power light is orange
Your Hub is restarting or BT Power Save is active. If your Hub is restarting, its Power
light will glow and then ash orange for a couple of minutes. Please wait for your
Hub’s Broadband light to glow blue.
To wake the Hub from power save mode:
1 restart your Hub by pressing and releasing the Restart button on the side of
the Hub
2 wait a few minutes for your Hub’s Broadband light to glow steady blue
3 open your web browser on your computer to check you’re connected to
the internet
For more information on BT Power Save, please see
www.bt.com/setup/hubfeatures
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