If your Broadband light’s still ashing after 24 hours and you can’t use your
broadband service:
1 restart your Hub by pressing and releasing the Restart button on the side of
the Hub
2 check that any extension sockets you’re using have an ADSL lter tted
(see page 24)
3 if you’re using an extension lead or extension socket, plug the ADSL lter and
Hub directly into your main phone socket
4 unplug any other telephone devices (such as telephones, fax machines, digital
TV boxes etc.) in your home, leaving only your Hub and its ADSL lter plugged in
5 if the Broadband light is now a steady blue: either your home’s wiring or an
ADSL lter may be faulty. Reconnect each ADSL lter and telephone device in
turn, checking the Broadband light to nd out if one is faulty. Also make sure
that every telephone device that’s plugged in uses an ADSL lter. If you moved
your Hub, try moving it back. When the Broadband light is blue, and your
computer is connected to your Hub, open your web browser – you should now
be on the internet
6 if your Broadband light continues to ash, there may be a fault or interference
on your line. Please call us on 0800 111 4567 (please make sure you’re at your
computer, and that it’s turned on, when you call)
F
Broadband light is red
Broadband is active, but your Hub can’t connect to it.
1 If you’re moving your broadband to BT, make sure it’s after midnight on your
broadband activation day. If it isn’t, please wait until after this.
2 Check if anything, such as network maintenance, is affecting internet
performance by calling broadband service status on 0800 169 0199.
3 If service is okay, restart your Hub by pressing and releasing the Restart button
on the side of the Hub.
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