BT Versatility - Incoming Call Handling on the BT Versatility; Incoming Calls to Individual Extensions; Incoming Calls to a Ring Group

Recommendations for customer training
As part of the installation, the customer is entitled to a 30 minute, system familiarisation
tutorial. This should cover the following:
• Use of the Featurephone menus and associated keys.
• Taking, making and transferring calls on Featurephones and two-wire phones.
• Accessing system programming.
The customer may wish to use the 30 minutes to explain a selection of other features,
such as:
• Call transferring capabilities.
• Programming Featurephone keys.
• Time and date programming.
• System and/or personal speed dial programming.
• Incoming call handling.
• Call barring, class of service parameters.
• Extension reset facilities.
• Connecting modems, fax machines, EPOS machines, etc.
• Use of Voice module features.
The features should be explained by using the BT Versatility Quick Reference Guide and
the Getting Started Guide.
Ensure the customer has a Quick Reference Guide for each extension, one copy of the
Getting Started Guide and the CD-ROM.
BT Versatility
Installation and Maintenance Manual
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