Wait for ten seconds and reconnect power to the BT Home Hub, then:
• allow up to two minutes for the BT Home Hub to restart and reconnect
• switch on the power socket that the BT Vision+ box power cord’s
connected to
•
the ‘Starting Please Wait’ screen should appear. Shortly afterwards the
BT TV service should be active
I’m getting error codes on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
call the number given – quoting the error code (e.g. VBA103).
Extra TV channels
Extra TV channels include those that come with the Entertainment and
Unlimited Extra packages, BT Sport (for customers without a viewing
card), Sky Sports 1, Sky Sports 2 and Sky Movies.
If you’ve ordered one of these channels, you’ll be able to watch even more
great TV through your broadband connection.
Where can I nd these channels?
You’ll find them in your TV guide. Check out the full line up and channel
numbers at bt.com/help/extratvchannelslineup
How do I know which channels use my broadband connection?
Channels that are delivered through your broadband connection are
identified by the
symbol in the channel and programme information
area and on-screen navigation bar.
These channels aren’t available. What can I do?
If you’ve only just ordered these channels, you’ll need to wait up to
24 hours for them to start working.
These channels are delivered through your broadband connection, so
you’ll need to make sure it’s working to watch them.
If it isn’t, try restarting your equipment. Turn off the power to the BT
Home Hub and BT Vision+ box. Wait ten seconds, then reconnect the
power to the Hub. Allow up to two minutes for it to restart. Switch on
the BT Vision+ box. The ‘Starting Please Wait’ screen should appear.
Shortly afterwards it should be ready to use.
If you’re still having problems, make sure it’s at least 15 minutes after you
finished setting up BT TV, then check that your Ethernet cable (yellow
ends) is connected properly to both your Hub and BT Vision+ box, and
check you’re not using Powerline adapters.
If you still can’t view these channels, go to the Help & Settings menu,
choose Settings then CA Network Information and press Force
Resynchronisation. Once you’ve done this, go to your TV Guide and
try viewing one of the channels again.
Remember: You can also watch BT Sport online or on the BT Sport App.
Go to btsport.com for more.
Can I use Powerline adapters with these channels?
No. Channels that use your broadband connection don’t support Powerline
adapters, so you’ll need to connect your Hub and BT Vision+ box using an
Ethernet cable.
My internet connection seems slower when watching these channels.
What can I do?
Your broadband is shared by everything connected to it (including
computers, laptops, smartphones and some TV channels). This means that
your internet connection will be a little slower when you’re using these
channels or other devices. And the more devices using it, the slower it’ll go.
To speed up your internet connection for your other devices, press the
standby button on your set-top box when you’re not using it or switch
away from channels that use your broadband connection.
I’m getting error codes on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
go to bt.com/help/tv or call the number given – quoting the error code
(e.g. VBA103).
Viewing cards
Do I need a viewing card?
Probably not. You should only need a viewing card if you want BT Sport,
but can’t get it delivered through your broadband connection. In that
case, you should be able to get BT Sport 1 and BT Sport 2 delivered
through your aerial in standard definition, but you’ll need a viewing
card to watch those channels.
How do I get started with my viewing card?
Make sure your broadband’s connected, your BT Vision+ box is turned on
and you’re not recording anything. Then push your viewing card all the way
into the slot with the arrow facing the box and the chip facing upwards.
While you’re watching or recording channels that use your
broadband connection, your broadband speed might be slower
for other online activities. See ‘My internet connection seems
slower…’ on page 27.
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
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