STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps one and two,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/Arbitration
program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively you may call the
General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to the Mediation/Arbitration Program at the
following address. Your inquiry should be accompanied
by your Vehicle Identification Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-4
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