Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-15498924) -
2022 - CRC - 5/27/21
240 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 240
Customer Assistance Offices . . . . . . . . . . . 242
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Online Owner Center . . . . . . . . . . . . . . . . . . 242
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Roadside Assistance Program . . . . . . . . . . 243
Scheduling Service Appointments . . . . . 244
Courtesy Transportation Program . . . . . 245
Collision Damage Repair . . . . . . . . . . . . . . . 246
Publication Ordering Information . . . . . . 247
Radio Frequency Statement . . . . . . . . . . . 248
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 248
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 248
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 249
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 249
Event Data Recorders . . . . . . . . . . . . . . . . . . 250
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Infotainment System . . . . . . . . . . . . . . . . . . 250
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).
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