Buick Envista 2025 - Customer Information

Buick Envista Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18181221) - 2025
264 Customer Information
We encourage you to call the toll-free number
i
n order to give the inquiry prompt attention.
Have the following information available to
give the Customer Assistance representative:
•
Vehicle Identification Number (VIN). This
is available from the vehicle registration
or title, or the plate at the top left of
the instrument panel and visible through
the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Buick, remember that your
concern will likely be resolved at adealer's
facility. That is why we suggest following Step
One first.
STEP THREE — U.S. Owners: Both General
Motors and your dealer are committed to
making sure you are completely satisfied with
the new vehicle. However, if you continue
to remain unsatisfied after following the
procedure outlined in Steps One and Two, you
can file with the Better Business Bureau (BBB)
AUTO LINE® Program to enforce your rights.
The BBB AUTO LINE Program is an out-of-
court program administered by BBB National
Programs, Inc. to settle automotive disputes
regarding vehicle repairs or the interpretation
of t
he New Vehicle Limited Warranty. Although
you may be required to resort to this informal
dispute resolution program prior to filing
acourt action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject it
and proceed with any other venue for relief
available to you.
You may contact the BBB AUTO LINE Program
using the toll-free telephone number or write
them at the following address:
BBB AUTO LINE aDivision of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation
in this program.
STEP THREE — Canadian Owners: I
n the event
that you do not feel your concerns have
been addressed after following the procedure
outlined in Steps One and Two, General Motors
of Canada Company wants you to be aware
of its participation in ano-charge Mediation/
Arbitration program. General Motors of Canada
Company has committed to binding arbitration
of owner disputes involving factory-related
vehicle service claims. The program provides
for the review of the facts involved by an
impartial third party arbiter, and may include
an informal hearing before the arbiter. The
program is designed so that the entire dispute
settlement process, from the time you file
your complaint to the final decision, should
be completed in about 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685, or call
the General Motors Customer Care Centre,
1-800-263-3777 (English), 1-800-263-7854
(French), or write to: