STEP THREE — U.S. Owners: Both
General Motors and your dealer are committed
to making sure you are completely satisfied with
your new vehicle. However, in the United States,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two,
you should file with the BBB Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
461
To Next Page
Loading...
Need help?
General
