Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your GM dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner
of the dealership or the general manager.
STEP TWO: If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., contact the Buick Customer
Assistance Center by calling 1-800-521-7300.
In Canada, contact General Motors of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
• Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel.
• Dealership name and location
• Vehicle delivery date and present mileage
When contacting Buick, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
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