SERVICE QUESTIONS
Frequently Asked Questions
• Question: Do I have to turn the machine on and off?
• Answer: No. You can program the machine to turn on and off by itself.
• Question: What if I need service for the slush machine?
• Answer: Contact PepsiCo Customer Service Ops Center (CSOC) at 1-877-386-4567
• Question: What do I do if the unit doesn’t refill after I clean the unit?
• Answer: First, make sure the auger switch is in the REFILL ON mode (press until the screen
says AUGER REFILL ON). Second, make absolutely sure the probe that is in the barrel is
clean – it might look clean, but take a warm rag or towel and clean anyway. Third, contact
PepsiCo Customer Service Ops Center (CSOC) at 1-877-386-4567.
• Question: What happens if the screen states CHANGE FILTER?
• Answer: Press the GOURMET button and hold for 5 seconds. Press and release to scroll through the
menus until you reach 6 MONTH PM SETTING. Press ULTRA (-) or ICE (+).
43645.7000 072610
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