Product support
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Product support
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If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
Troubleshooting
No power.
• Ensure the mains plug is connected to a power supply, and is switched ON.
• Make sure there is power to the mains socket.
No sound?
• Make sure if playing from the AUX input, the external source has the volume turned up and is outputting sound.
• Make sure the volume is turned up.
• If using the digital optical ensure the source DIGITAL output is set to PCM, LPCM, PCM 2Ch stereo or
PCM downmix.
• Bluetooth device not paired. Check ‘Pairing a bluetooth device’.
No response from the soundbar.
• Unplug the power cable for 1 minute then plug back in again.
Remote control does not work.
• Reduce the distance between the remote and main unit
• Check the batteries are installed correctly.
• Replace the batteries
• Aim the remote directly at the soundbar
• This unit is designed to enter STANDBY mode automatically after 15 MINUTES of inactivity. Press the Power
button on remote control or POWER/SOURCE button on soundbar to wake the unit.
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