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10 Warranty
BYD provides warranty when the product is installed and used according to the description of user manual /
installation manual / warranty letter.
11 Login in after service web
In order to get after service in time, after installation, please login your B-BOX information in our after service
operator web:
For technical problems or inquiries for usage, please contact our installation company.
The following information is required for timely customer service.
Product type
Serial Number
Connected PV module type and number
Option equipment
Any problems please contact us by below address:
Contact us:
China
BYD LITHIUM BATTERY Co.,LTD
Customer Service Mailbox: eubatterygrp@byd.com
Telephone: +86 0755 89888888
Address: No.1,BaopingRoad,Baolonglndustrial Town Longgang Shenzhen, 518116, P.R.China
Germany
EFT Energy for tomorrow
Customer Service Mailbox: kontakt@eft-systems.de
Telephone: +49-6996759811
Address: Buchenstraße, 37 Lohr a. Main 97816 Germany
Australia
Alps Power Pty Ltd
Customer Service Mailbox: service@alpspower.com.au
Telephone: +61478 140 287
Address: U201 15Chatham Road West Ryde NSW 2114 Australia
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