Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. A Roadside Service Advisor will
assist you and request the following information:
• A description of the problem
• Name, home address, home telephone
number
• Location of your Cadillac and number you are
calling from
• The model year, Vehicle Identification Number
(VIN), mileage, and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners
who have hearing difficulties or are speech
impaired. Cadillac has installed special
telecommunication devices called Text Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada 1-888-889-2438 — daily, 24 hours.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
The Courtesy Transportation program is
offered to customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs
are required. This will reduce your inconvenience
during warranty repairs.
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