CALIENT S320 - Symptoms, Severity and Corrective Action; Table 3 - Category B Alarms: Symptoms, Severity, Corrective Action

S320 OCS Repair and Diagnostics Field Guide
Doc. Part No. 460163-00
May 5, 2015
Rev. B1
Page 20 of 22
4.1.2 Symptoms, Severity and Corrective Action
Table 3 lists the symptoms, severity and corrective action associated with the various types of
Category B alarms.
Table 3 – Category B Alarms: Symptoms, Severity, Corrective Action
Symptom
Severity
Corrective Action
Card failed
CR
Requires immediate corrective action;
contact CALIENT Support
Incorrect switch ID on CP
MJ
Contact CALIENT Support
Multi-card failure
CR
Requires immediate corrective action;
contact CALIENT Support
No standby card available
MJ
Verify whether Active/Standby CP card
is running in standalone mode; check
redundancy status; may require
escalation to CALIENT Support
Physical interface is down
MJ
Check physical connectivity to switch;
may require further analysis by CALIENT
Support
Subsystem restarted
MJ
Check overall system health; may
require further analysis by CALIENT
Support
Hardware/software failure
MJ
Requires further analysis by CALIENT
Support
Temperature exceeded
MJ
Check ambient temperature; may
require further analysis by CALIENT
Support
CPU over-utilized
MJ
Check system for any abnormalities;
may require further analysis by CALIENT
Support
Disk usage exceeded threshold
MJ
Disk cleanup on log files and core files
can be done by customer; contact
CALIENT Support for further analysis
Memory usage exceeded
threshold
MJ
Check for any abnormal behavior; may
require further analysis by CALIENT
Support
Upgrade failure
MJ
Contact CALIENT Support