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d. Send a job at 90% power. Output current reading has to be around 26-28 mA on the
gauge. If so, the laser tube is bad and it needs to be replaced.
6. Machine marks but does not cut:
a. Check parameters. Might need to increase the power and/or decrease the speed on
SmartCarve software.
b. Follow step 5.
7. Machine cuts somewhere else but not where I place the laser head.
a. Press “Origin” button right after you have placed the laser head where you want to start
the cut.
8. Machine does not cut all my logo: e.g. it cuts only 1,2 or 3 lines instead of a whole square:
a. Point of Origin is not set properly. Out of work area. Correct.
b. Double check the colors and layers and make sure they are properly set to cut.
9. Message: “Error: The version of USB port driver is not compatible” or “Open serial port fault”
on the PC screen.
a. Unplug the USB cable from machine wait few second and plug it back in, If this does not
correct the problem turn machine completely off and after few seconds turn it back on.
b. Reinstall the USB drivers: execute this file …driver\controller1&1.1\
CDM20814_Setup.exe, you should have a black window pop up showing you it is
installing the drivers and then it will disappear, make sure you run it as administrator if
no window pops up.
10. Message: “Machine is working, send data fail” on the PC screen.
a. Check the display of the machine if it says “Pause” in the first line means that the
machine didn’t finished the previous job, check troubleshoot point 3 to see which apply
to this case.
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