How to reset administrator password on Canon CR-X300?
If you forgot the administrator password for your Canon Digital Camera, you can initialize all camera settings (except date and time) using the RESET switch. After initialization, use the Camera Search Tool to register the administrator account again. Note that you will also need to reset the IP address and subnet mask, as network settings will be initialized.
What to do if my Canon Digital Camera does not launch?
If your Canon Digital Camera does not launch, here are a few things to check: * If using a PoE++ supported hub, ensure the LAN cable is correctly connected. * When using a DC power supply, verify all cables are properly connected and that 12V DC is correctly supplied. * Some PoE++ hubs limit power per port, which could prevent startup. Consult the hub's instructions. * Check for any power blackouts at your location. * You can also try turning the camera off and restarting it.
How to fix out of focus issue on Canon CR-X300 Digital Camera?
If your Canon Digital Camera image is out of focus: * If using autofocus, be aware that some subjects are difficult to focus on automatically, so try adjusting the focus manually. * Check if the lens protector is dirty and clean it.
Why is there no video or audio on external monitor with Canon CR-X300?
If you're not getting video or audio on your external monitor from your Canon Digital Camera via HDMI/SDI, consider the following: * Ensure the camera is properly connected to the external monitor. Check the cable connections, disconnect and reconnect the cable, or try restarting the camera. * Make sure the external monitor is set according to the output signal of the camera. * Verify that [Audio Input] is set to [Enable] in [System] > [Video and Audio] > [Audio].
What to do if Settings Page is not displayed for Canon Digital Camera?
If the Settings Page is not displayed for your Canon Digital Camera, check the following: * Ensure the LAN cable is correctly connected. * Verify that the network to which the camera is connected is set up correctly, including the IP address, subnet mask, and default gateway address. * If the IP address was changed, reboot the camera for the new address to take effect. * Confirm that the correct URI (camera IP address) is entered in the web browser. * Check if the connection is from a computer whose access is blocked in [System] > [Security] > [Host Access Restrictions]. * Configure your security software to exclude the camera or the software experiencing the problem.
Why is the POWER lamp (orange) blinking on Canon CR-X300 Digital Camera?
If the POWER lamp (orange) on the rear of your Canon Digital Camera is blinking: * The firmware of the camera may be updating. It may take a while. * The pan/tilt position may be shifted. Executing [Pan/Tilt Initialization] in [System] > [Maintenance] > [General] > [Tool] initializes the pan/tilt position. * If the POWER lamp (orange) continues to blink after taking any of the above measures, it may be a malfunction with the camera. Restart the camera. If the problem persists, please contact the dealer or a Canon sales representative.
Why is there no audio during IP distribution on Canon Digital Camera?
If there is no audio during IP distribution with your Canon Digital Camera, check the settings in [System] > [Video and Audio] > [Audio] as well as the sound and audio device settings for the computer. Note that audio cannot be heard on the Settings Page.
What to do if Canon CR-X300 Digital Camera cannot be operated from the remote controller?
If your Canon Digital Camera cannot be operated from the remote controller: * Check the connection to the RS-422 terminal and the wiring of the RS-422 cable, because RS-422 connection may not be working correctly. * The settings of serial connection on the remote controller and on the Settings Page may be different. Select [System] > [Communication] > [External Connection (Serial)], check [Serial Device Address], and set the camera number to the same as that of the remote controller. Also set Baud Rate (9600 bps or 38400 bps) to the same setting.
Why is the sound distorted or reduced on my Canon CR-X300 Digital Camera?
If the sound from your Canon Digital Camera is distorted or reduced, it may be due to shooting near loud sounds (fireworks, concerts, etc.). Try adjusting the volume of the input audio in [System] > [Video and Audio] > [Audio] > [General Audio] > [Input Volume].
Why does the image rotate in opposite direction on Canon CR-X300 Digital Camera?
If the image from your Canon Digital Camera rotates in the opposite direction to the camera operation: * Make sure [System] > [System] > [Camera] > [Installation Conditions] is set to [Video Flip] correctly. * If connecting to a remote controller, the setting of the controller may be reverse. For details, refer to the instruction manual of controller.
General| Type | PTZ Camera |
|---|---|
| Optical Zoom | 20x |
| Maximum Aperture | f/1.8 - f/2.8 |
| Viewfinder | No |
| Sensor Type | CMOS |
| Zoom | 20x Optical Zoom |
| ND Filter | Built-in ND filters |
| Recording Format | XF-AVC, MP4 |
| Maximum Recording Resolution | 4K |
| Maximum Frame Rate | 60 fps |
| Audio Recording | Yes |
| Connectivity | HDMI |
| Lens Mount | Fixed lens |
| ISO Range | 100 - 25600 |
| Video Resolution | 3840 x 2160 |
| LCD Screen | 3.5-inch LCD |
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