imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
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B. ASCR Registration Process
The ASCR system can be accessed through the Warranty section of the
e-Support Center Web site. Select the “ASCR” tab, and then select “Create
New Registration Record” to enter each serial number for which you intend to
provide Carry-In Service and support.
If your customer’s product serial numbers are registered to your service
organization as “Dispatch by CITS”, all end-user calls are forwarded to CITS
for Carry-In Service and support, and are referred directly to your
organization.
Products not registered with the ASCR registration process default to a
support model, where CITS dispatches (via end-user referral) an ASF for
Carry-In Service, or provides the end-user with an Exchange Service.
Note:
Do not enter a serial number for any products that you cannot service. By
entering the customer’s product serial number, you agree to be dispatched
by CITS if a registered customer contacts CITS and requires service.
C. Replacement Inventory
The Authorized Servicer’s product serial numbers for replacement inventory
and Carry-In Service must be registered using the ASCR system. Registration
of replacement inventory ensures that calls to CITS, in the event that replaced
products require service, dispatches your service organization to service the
product.
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