Canon imageCLASS MF414dw User Manual

imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page iv
Contents
I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4
III. Service Authorization-------------------------------------------------------------------------------------- 5
IV. Educational Training --------------------------------------------------------------------------------------- 5
A. Training Program Overview ------------------------------------------------------------------------------------ 5
B. Certification --------------------------------------------------------------------------------------------------------- 5
C. Who Should Complete ------------------------------------------------------------------------------------------- 5
D. Prerequisites -------------------------------------------------------------------------------------------------------- 6
E. Course Format------------------------------------------------------------------------------------------------------ 6
F. Course Equipment ------------------------------------------------------------------------------------------------ 7
V. Servicing Notes ---------------------------------------------------------------------------------------------- 8
A. Power and Plug Requirements -------------------------------------------------------------------------------- 8
B. Installation Space Requirements ----------------------------------------------------------------------------- 9
C. Estimated Installation Time ----------------------------------------------------------------------------------- 13
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 13
E. Firmware Upgrade ------------------------------------------------------------------------------------------------ 14
1. Upgrading with the UST ------------------------------------------------------------------------------------- 14
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 14
F. Service Support Tools and Oils------------------------------------------------------------------------------ 15
G. Cleaning ------------------------------------------------------------------------------------------------------------- 16
H. Periodic Replacement Parts ---------------------------------------------------------------------------------- 16
I. Consumables ------------------------------------------------------------------------------------------------------ 17
J. Consumable Parts ------------------------------------------------------------------------------------------------ 18
K. Soft Counters (imageCLASS MF419dw Only) ----------------------------------------------------------- 19
VI. Limited Warranty and Technical Support --------------------------------------------------------- 20
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 20
B. Technical Support for the End-User ------------------------------------------------------------------------ 20
1. Carry-In Service ----------------------------------------------------------------------------------------------- 21
2. Exchange Service -------------------------------------------------------------------------------------------- 21
3. Internet Support ----------------------------------------------------------------------------------------------- 22
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 23
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 23
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 23
VII. Authorized Servicer Program ------------------------------------------------------------------------- 24
A. Authorized Servicer Customer Registration System ------------------------------------------------- 24
B. ASCR Registration Process ----------------------------------------------------------------------------------- 25
C. Replacement Inventory ----------------------------------------------------------------------------------------- 25
VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 26
A. Authorized Servicer Support --------------------------------------------------------------------------------- 26
B. Internet Support --------------------------------------------------------------------------------------------------- 26
1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 26
2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 28
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 30

Canon imageCLASS MF414dw Specifications

General

Type	all in one
Color	white
Touch Screen	yes
Display Size	3.5 inches
Tray Capacity	900
Output Tray Capacity	150 sheets
Automatic Document Feeder Capacity	50 sheets
Paper Size	ansi a, legal, executive, a4, a5, b5, statement, international dl, com-10, international c5, monarch
Paper Weight	52 grams per square meter
Printing Method	monochromatic
Mono Print Speed	35 pages per minute
First Page Print Time	6 seconds
Print Resolution Mono	up to 1200 x 600
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 50, 000
Photo Printing	no
Scanner Type	flatbed
Scan Resolution	up to 600 x 600
Duplex Scan	yes
Max Copies	999
Copier Resolution Mono	up to 600 x 600
Fax Function	yes
Cartridges	canon 119
Number Of Cartridges	1
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	usb 2.0, ethernet, wi-fi, google cloud print, mopria print service, wi-fi direct, apple airprint
Mobile Devices Connection	no

Weight and Dimensions

Depth	15.4 inches
Height	17 inches
Width	15.4 inches
Net Weight	40.6 pounds