Canon imageprograf IPF785 Service Guide

imagePROGRAF iPF785/780 Service Guide
imagePROGRAF iPF785/780 Service Guide August 2014
Page 31
X. Canon USA Technical Support Center Call Escalation
Canon USA provides a time-sensitive call escalation process for all authorized
imagePROGRAF iPF785/780 printer Dealers. Each caller must be fully trained on
the imagePROGRAF printer for which they are calling in order to obtain telephone
support.
The TSC is the single-point of entry for this process. Once a call is placed to the
TSC and information is logged into the call management system, a case number is
assigned to the call. Every reasonable effort must be made to resolve the problem
through the TSC. If the problem cannot be resolved by the TSC, then an escalation
may be necessary in accordance with the process shown below:
Figure 11 – Call Escalation Flow Chart
Status
Modify
Assistance Required
Canon imagePROGRAF iPF785/780
End-User Contacts CITS at
1-800-423-2366 or, Authorized Service
Provider / Dealer
CITS Dispatches the Service Provider of
record, or Third-Party Service Company
Authorized Service Provider /
Dealer
or Third-Party Service Company
Contacts Canon USA TSC
Canon USA
Technical Support Center
1-800-528-2830
Canon USA LFP
Digital Solutions Specialists
Update Case
Update Case
Update Case
Canon USA LFP
Engineering

Canon imageprograf IPF785 Specifications

General

Color	Yes
Printing colors	Black, Cyan, Magenta, Matte black, Yellow
Print technology	Inkjet
Maximum resolution	2400 x 1200 DPI
Page description languages	GARO, HP-GL/2, HP-RTL
Media thickness	0.07 - 0.8 mm
Maximum print size	-
Media width (rolls)	254 - 914.4 mm
Media width (sheets)	203.2 - 914.4 mm
Maximum roll diameter	150 mm
Paper tray media types	Coated paper, Cut sheet, Pre-Printed, Roll
ISO A-series sizes (A0...A9)	A0, A1, A2, A3
ISO B-series sizes (B0...B9)	B1, B2, B4
USB connector	USB Type-A
USB 2.0 ports quantity	1
Ethernet LAN data rates	10/100/1000 Base-T/TX Mbit/s
Ethernet interface type	Gigabit Ethernet
Certification	RoHS
Product color	Black, Grey
Storage media	HDD
Internal memory	256 MB
Internal storage capacity	320 GB
Sound pressure level (printing)	48 dB
Compliance industry standards	IEEE 802.3ab, IEEE 802.3u, IEEE 802.3
Power consumption (standby)	0.5 W
Power consumption (typical)	140 W
Storage temperature (T-T)	15 - 30 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	877 mm
Width	1304 mm
Height	1062 mm