Canon imageprograf IPF785 Service Guide

imagePROGRAF iPF785/780 Service Guide
imagePROGRAF iPF785/780 Service Guide August 2014
Page v
VII. Authorized Servicer Offerings ......................................................................................................... 19
A. ASCR (Authorized Servicer Customer Registration) System ........................................................ 19
1. ASCR Registration Process ...................................................................................................... 20
2. Dispatch by CITS ...................................................................................................................... 20
3. Warranty Marketing Program .................................................................................................... 21
4. Unregistered Serial Numbers ................................................................................................... 21
5. Warranty Labor Compensation ................................................................................................. 21
B. e-Tag Warranty Claim Console ...................................................................................................... 22
C. Online Limited Warranty Credit Inquiry .......................................................................................... 24
VIII. Suggested End-User Customer Service Offerings ........................................................................ 26
A. End User Limited Warranty Support .............................................................................................. 26
1. Canon imagePROGRAF Large Format Printer Limited Warranty ............................................ 26
2. Canon imagePROGRAF Printhead Limited Warranty .............................................................. 26
B. On-Site Service .............................................................................................................................. 26
C. Post Warranty Support ................................................................................................................... 26
D. Time and Material Service ............................................................................................................. 26
E. eCarePAK Extended Service Plan ................................................................................................. 27
F. imagePROGRAF Web Support (End-User) ................................................................................... 27
IX. Product Technical Support Offerings ............................................................................................. 28
A. Authorized Service Providers ......................................................................................................... 28
B. Authorization Policy ........................................................................................................................ 28
C. Canon USA e-Support Center Web site ........................................................................................ 28
D. Canon USA ISG Central Web site ................................................................................................. 29
X. Canon USA Technical Support Center Call Escalation ................................................................. 31
XI. Appendix ............................................................................................................................................ 32
A. Specifications ................................................................................................................................. 32
B. Canon imagePROGRAF Large Format Printer Limited Warranty ................................................. 35
C. Canon imagePROGRAF Printhead Limited Warranty ................................................................... 36
D. List of Tables .................................................................................................................................. 37
E. List of Figures ................................................................................................................................. 37

Canon imageprograf IPF785 Specifications

General

Color	Yes
Printing colors	Black, Cyan, Magenta, Matte black, Yellow
Print technology	Inkjet
Maximum resolution	2400 x 1200 DPI
Page description languages	GARO, HP-GL/2, HP-RTL
Media thickness	0.07 - 0.8 mm
Maximum print size	-
Media width (rolls)	254 - 914.4 mm
Media width (sheets)	203.2 - 914.4 mm
Maximum roll diameter	150 mm
Paper tray media types	Coated paper, Cut sheet, Pre-Printed, Roll
ISO A-series sizes (A0...A9)	A0, A1, A2, A3
ISO B-series sizes (B0...B9)	B1, B2, B4
USB connector	USB Type-A
USB 2.0 ports quantity	1
Ethernet LAN data rates	10/100/1000 Base-T/TX Mbit/s
Ethernet interface type	Gigabit Ethernet
Certification	RoHS
Product color	Black, Grey
Storage media	HDD
Internal memory	256 MB
Internal storage capacity	320 GB
Sound pressure level (printing)	48 dB
Compliance industry standards	IEEE 802.3ab, IEEE 802.3u, IEEE 802.3
Power consumption (standby)	0.5 W
Power consumption (typical)	140 W
Storage temperature (T-T)	15 - 30 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	877 mm
Width	1304 mm
Height	1062 mm