If the Machine Does Not Operate
13WK-0R4
If a problem occurs while you are using the machine, check the following before contacting your local authorized
Canon dealer.
Check This First(P. 904)
If the machine does not respond to computer operations(P. 904)
When the authentication screen (login screen) is displayed(P. 905)
Check This First
Is a message displayed on the touch panel display?
● A message is displayed on the touch panel display when an error or a problem occurs while operating the
machine.
A Message or a Number Starting with "#" (an Error Code) Is Displayed(P. 922)
Has the Main Power indicator gone out?
● If the Main Power indicator does not light up even though the power switch is ON, check the power plug.
Is lit?
● If it is lit, press to cancel the Sleep mode.
Is the machine connected to a computer correctly?
● Check the network connection of the machine and the computer.
Setting up the Network Environment(P. 19)
If the machine does not respond to computer operations
Restart the machine.
● If the machine does not respond even though its power is turned ON, turn the power OFF. Conrm that
the power cord is connected correctly. Turn the power back ON.
Check whether the driver is installed correctly.
● For information on installing the driver, see
Installing Drivers(P. 59) .
Check whether the IP address of the machine is correct.
● Check the IP address settings, and change them if they are incorrect. For information on the settings, see
Setting up Using the Setup Guide(P. 7) .
Troubleshooting
904
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