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Canon PIXMA MG5550 Series User Manual

Canon PIXMA MG5550 Series
192 pages
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MG5500 series
Online Manual
Troubleshooting
English

Table of Contents

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Canon PIXMA MG5550 Series Specifications

General IconGeneral
Print TechnologyInkjet
Print ResolutionUp to 4800 x 1200 dpi
Scanner TypeFlatbed
Scanner Resolution1200 x 2400 dpi
Borderless PrintingYes
Print Speed (Black)Approx. 12.2 ipm
Print Speed (Color)Approx. 8.7 ipm
ConnectivityWi-Fi, USB
Supported Operating SystemsWindows, macOS
Paper SizesA4, A5, B5, Letter, Legal, Envelopes
FunctionsPrint, Scan, Copy
Mobile PrintingYes (Canon PRINT app, AirPrint, Google Cloud Print)
Fax Transmission SpeedNo fax function

Summary

Problems with Network Communication

Problems with the Machine While Using with Network

Troubleshooting steps when the printer is not functioning correctly while connected to a network.

Cannot Detect a Machine on a Network

Guidance on resolving issues where the printer is not detected on the network.

The Machine Cannot Be Detected in the Wireless LAN

Steps to troubleshoot when the printer cannot be detected via a wireless LAN connection.

Other Problems with Network

Solutions for various network-related issues not covered in other categories.

Problems with Printing

Printing Does Not Start

Troubleshooting steps for when the printer fails to initiate or perform printing operations.

Paper Jams

Instructions for clearing paper jams and resolving related error messages.

Paper Does Not Feed Properly/"No Paper" Error Occurs

Solutions for issues with paper feeding or 'No Paper' error messages.

Cannot Print Properly with Automatic Duplex Printing

Guidance for resolving problems encountered during automatic duplex printing.

Copying/Printing Stops Before It Is Completed

Troubleshooting steps for when copying or printing processes stop prematurely.

Problems with Printing Quality

Print Results Not Satisfactory

Addresses issues like white streaks, misaligned lines, or uneven colors in print output.

Ink Is Not Ejected

Troubleshooting steps when ink is not being ejected properly from the print head.

Problems with Scanning

Scanner Does Not Work

Steps to resolve issues when the scanner function is unresponsive.

ScanGear (Scanner Driver) Does Not Start

Guidance for troubleshooting when the scanner driver application fails to launch.

Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear

Troubleshooting steps when an error occurs and the scanner driver screen is not displayed.

Cannot Scan Multiple Items at One Time

Solutions for issues when scanning multiple items simultaneously fails.

Cannot Scan Properly with Auto Scan

Steps to take when auto scan functionality is not working as expected.

Slow Scanning Speed

Tips to improve scanning speed and resolve performance issues.

"There is not enough memory." Message Is Displayed

Resolving 'not enough memory' errors during scanning operations.

Computer Stops Operating during Scanning

Troubleshooting steps when the computer freezes or stops responding during scanning.

Scanner Does Not Work after Upgrading Windows

Solutions for scanner issues that arise after a Windows operating system upgrade.

Scanned Image Does Not Open

Guidance on resolving issues where scanned image files cannot be opened.

Scan Results Not Satisfactory

Scan Quality (Image Displayed on the Monitor) Is Poor

Improving scan quality when the image displayed on the monitor is of poor quality.

Scanned Image Is Surrounded by Extra White Areas

Adjusting scan settings to eliminate unwanted white borders around scanned images.

Cannot Scan at the Correct Size

Troubleshooting steps for scanning items at an incorrect size.

Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel

Resolving issues with automatic detection of image position or size from the operation panel.

Item Is Placed Correctly, but the Scanned Image Is Slanted

Steps to fix scanned images that appear slanted despite correct item placement.

Scanned Image Is Enlarged (Reduced) on the Computer Monitor

Adjusting scan settings to ensure scanned images display at the correct size on the monitor.

Software Problems

The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client

Troubleshooting when the desired e-mail client is not listed for selection.

Problems with the Machine

The Machine Cannot Be Powered On

Steps to resolve issues when the printer does not turn on.

The Machine Turns Off Unintendedly

Guidance on deactivating the automatic power-off setting.

Cannot Connect to Computer with a USB Cable Properly

Troubleshooting USB connection issues and ensuring proper hardware compatibility.

Cannot Communicate with the Machine with USB Connection

Steps to resolve communication failures when connected via USB.

LCD Cannot Be Seen At All

Solutions for when the LCD display is completely blank or unreadable.

An Unintended Language Is Displayed on the LCD

Instructions for changing the displayed language on the LCD.

Print Head Holder Does Not Move to the Position for Replacing

Troubleshooting steps when the print head holder fails to move to the replacement position.

Printer Status Monitor Is Not Displayed

Steps to ensure the printer status monitor is enabled and displayed.

Problems with Installation/Downloading

Cannot Install the MP Drivers

Troubleshooting steps for issues encountered during MP Drivers installation.

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear

Resolving problems with Easy-WebPrint EX startup or menu visibility.

How to Update MP Drivers in Network Environment

Procedure for updating MP Drivers when the printer is connected via a network.

Uninstalling IJ Network Tool

Instructions for safely removing the IJ Network Tool from the computer.

About Errors/Messages Displayed

If an Error Occurs

General guidance on how to handle and resolve printer errors.

A Message Is Displayed

Explanation and resolution for various error messages shown on the LCD or computer.

If You Cannot Resolve the Problem

Support Code List

Support Code List (When Paper Is Jammed)

Detailed list of support codes and their corresponding actions for paper jam errors.

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