Canon PIXMA MP210 Series - Getting Help from Canon; Customer Technical Support Sequence

Windows
Macintosh
Note
ThescreensbelowrefertoWindowsVista™operatingsystemUltimateEdition
(hereafterreferredtoas“WindowsVista”)installation.
Screensmayvarydependingontheoperatingsystemyouareusing.
Logintoauseraccountwiththeadministratorprivilege.
Beforeinstallingthesoftware,disableallanti-virusprogramsandautomatically
loadingprograms.
Amessageaskingforyourconfirmationtorestartyourcomputermayappear
duringtheinstallationprocess.Ifthismessageisdisplayed,followtheon-screen
instructionsandclickOK.
The installationresumesfromwhereitleftoffwhenyourcomputerhasbeenrestarted.
aBesuretoTURN THE MACHINE OFFbeforecontinuing.
(1) PresstheON/OFFbutton.
(2) MakesurethatthePowerlampstopsashing.
bTurnthecomputeronandstartWindows.
Important
If the Found New Hardware or Found New Hardware Wizard screen appears
automatically, remove the USB cable connected to your computer. Click Cancel
to quit the screen. In Windows Vista, the screen may close automatically when
the USB cable is unplugged. Then turn off the machine and proceed from step
c to install the software.
cInserttheSetupCD-ROM.Thesetupprogramshouldrun
automatically.
InWindowsVista,gotoStepd.InWindowsXPandWindows2000,goto
Step
f.
dIftheAutoPlayscreenappears,clickRun Msetup4.exe.
eIftheUser Account Controlscreenappears,clickContinue.
Ifthesamescreenreappearsinsubsequentsteps,click
Continue.
fWhenthemainmenuappears,clickEasy Install.
TheMPDrivers,On-screenManuals,andapplicationsoftwareareinstalled
automatically.
Note
Ifyouwanttoselectparticularitemstoinstall,clickCustom Installandfollowtheon-
screeninstructionstoproceedtheinstallation.
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gWhenthelistofapplicationstoinstallappears,conrmthe
contents,click
Install.
Note
Movethecursoroveritemstodisplayexplanationsofeachapplication.
hReadtheLicenseAgreementcarefullyandclickYes.The
softwareinstallationscreenmayappearduringtheinstallation
process.Followtheon-screeninstructionstoinstallthe
software.
iWhenthePrinter Connectionscreenappears,connect
oneendoftheUSBcabletothecomputer,theothertothe
machine,then
TURN THE MACHINE ON.TheMPDriverswill
beginidentifyingtheprinterportbeingused.
Important
If you cannot go to the next procedure after three minutes, refer to “Trouble-
shooting” instructions in the User’s Guide on-screen manual.
USB
ToComputer
→
jWhenthePrint Head Alignment Recommendedscreen
appears,click
Next.
kWhentheSetup Completescreenappears,clickNext.
lWhentheUser Registrationscreenappears,clickNext.
Note
Toregisterlater,clickCancelandgotoStepm.Aftersoftwareinstallationiscomplete,
double-click onthedesktop.
Followon-screeninstructionstoregisteryourproduct.Youwillneedyour
productserialnumber,whichislocatedontheinsideofthemachine.See
Step1-
honthefrontpage.
mWhenthePIXMA Extended Survey Programscreen
appears,conrmthemessage.Wewouldappreciateitifyou
wouldtakepartinthisprogramregardingtheuseofCanon
printers.Ifyoucanagree,click
Agree.
nWhentheInstallation completed successfullyscreen
appears,click
Exit.
IfRestartisdisplayed,makesurethattheRestart the system now
(recommended)checkboxisselected,thenclickRestart.
Note
IfstraightlinesaremisalignedorprintqualityisnotsatisfactoryafterinstallingtheMP
Drivers,youmayneedtoalignthePrintHead.Referto“Aligning the Print Head” in
the Quick Start Guide.
Software installation is now complete.
Windows
®
Software Installation
Note
SinceMac
®
OS9,MacOSXClassicenvironments,orMacOSXv.10.2.7orearlier
arenotsupported,donotconnectthemachinetothese.
ThescreensbelowrefertoMacOSXv.10.4.xinstallation.Screensmayvary
dependingontheoperatingsystemyouareusing.
LogonasanAdministrator.
Beforeinstallingthesoftware,disableallanti-virusprogramsandautomatically
loadingprograms.
aConnectoneendoftheUSBcabletothecomputerandthe
othertothemachine.
Note
Makesurethemachineisturnedon.
USB
bTurnonyourMacandinserttheSetupCD-ROM.
Note
IftheCD-ROMfolderdoesnotopenautomatically,double-clicktheCD-ROMicon
onthedesktop.
cDouble-clicktheSetupicon.
dWhentheAuthenticatescreenappears,enteryour
administratornameandpassword.Click
OK.
Ifyoudonotknowyouradministratornameorpassword,click
,thenfollowtheon-screeninstructions.
eWhenthemainmenuappears,clickEasy Install.
TheMPDrivers,On-screenManuals,andapplicationsoftwareareinstalled
automatically.
Note
Ifyouwanttoselectparticularitemstoinstall,clickCustom Installandfollowtheon-
screeninstructionstoproceedtheinstallation.
fWhenthelistofapplicationstoinstallappears,conrmthe
contents,thenclick
Install.
Note
Movethecursoroveritemstodisplayexplanationsofeachapplication.
gReadtheLicenseAgreementcarefullyandclickYes.The
softwareinstallationscreenmayappearduringtheinstallation
process.Followtheon-screeninstructionstoinstallthe
software.
hWhenthePrint Head Alignment Recommendedscreen
appears,click
Next.
iWhentheSetup Completescreenappears,clickNext.
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Macintosh
®
Software Installation
jWhentheUser Registrationscreenappears,clickNext.
Note
Toregisterlater,clickCancelandgotoStepk.Aftersoftwareinstallationiscomplete,
double-click onthedesktop.
Followon-screeninstructionstoregisteryourproduct.Youwillneedyour
productserialnumber,whichislocatedontheinsideofthemachine.See
Step1-
honthefrontpage.
kWhentheInstallation completed successfullyscreen
appears,click
Restart.
Thesystemisrestartedautomatically.
When using Mac OS X v.10.2.8 to v.10.3.3:
Restartingthecomputerwhileconnectedtothemachinemaycausethe
machinenottobedetected.Toresolvethis,eitherunplugtheUSBcable
thenplugitbackinagain,orturnthemachineoffthenbackonagain.
Note
WhenusingMacOSXv.10.2.8tov.10.3.x,beforeusingtheOperationPanelon
themachinetosaveoriginalsscannedfromthePlatenGlasstothecomputer,it
isnecessarytoselectMP Navigator EX 1.0orMP Navigator EX 1asthelaunch
applicationonImageCaptureunderApplications.Fordetails,referto“Scanning
Images” in the User’s Guideon-screenmanual.
Ifstraightlinesaremisalignedorprintqualityisnotsatisfactoryafterinstallingthe
MPDrivers,youmayneedtoalignthePrintHead.Referto“Aligning the Print
Head” in the Quick Start Guide.
Software installation is now complete.
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Partno.
QT5-1206-V01©2007CanonInc.“Microsoft”isaregisteredtrademarkofMicrosoftCorporation.“Windows”isatrademarkofMicrosoftCorporation,registeredintheU.S.andothercountries.“WindowsVista”isatrademarkofMicrosoftCorporation.“Macintosh”and“Mac”aretrademarksofAppleInc.,registeredintheU.S.andothercountries.
XXXXXXXXPRINTEDINVIETNAM