Maintenance: The chair is designed to be virtually maintenance free but we do
advise that it is checked once every 12 months. Contact Care Co Customer Services
on 0845 611 8022 or email: cs@careco.co.uk to arrange a service. On no account
should an unqualied person attempt any repairs or maintenance.
8. GENERAL TROUBLE-SHOOTING GUIDE
• Chair will not lift
1. Check the chair is plugged into an electrical outlet and that the outlet is
switched on.
2. Check the cable is not damaged. Check the fuse in the plug. Check the house
fuse is in order. If fuses blow after being replaced, do not use the chair but
unplug it and contact Care Co Customer Services.
3. Continuous use of the chair mechanism over a short period will overheat the
motor. This will trip the safety switch and the chair will not work. Wait for 10 to
15 minutes and the switch will reset. The chair will now operate again. If it fails
to operate contact Care Co Customer Services.
• Noises
All motors hum and vibrate slightly, this is normal. There are many moving parts
and you may hear noises when operating the chair. However, if the noise is
excessive, contact CareCo Customer Services.
• Motor hums but will not lift
Contact CareCo Customer Services as there could be a mechanical failure.
• Motor keeps running and will not shut off
Turn off the power and contact CareCo Customer Services.
• Hot smells or smoke
Disconnect the chair by unplugging at the mains, take re safety precautions and
contact CareCo Customer Services.
Warning! If you are uncertain about your chair and the way it is working, unplug it
and contact CareCo Customer Services (cs@careco.co.uk) 0845 611 8022.
9. ENGINEER’S CHECK LIST
Warning! Always disconnect the chair from the mains before disassembling to avoid
an electrocution hazard.
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