Troubleshooting
i-Vu® CCN Router CARRIER CORPORATION ©2021
Installation Guide All rights reserved
7
If you have problems mounting, wiring, or addressing the i-Vu® CCN Router, contact Carrier Control Systems
Support.
NOTE To help you troubleshoot, obtain a Module Status (Modstat) from the controller and review the System Error
and Warning details.
Formatting the i-Vu® CCN Router
CAUTION This erases all archived information and user-configuration settings. You will have to reconfigure
all custom settings. It is recommended to restore the factory defaults only under the guidance of Carrier Control
Systems Support.
To erase volatile memory data and restore factory default configuration settings:
1 Turn off the i-Vu® CCN Router's power.
2 Hold down the i-Vu® CCN Router’s Format button while you turn its power on.
3 Continue to hold down the Format button until the module status LED displays 8 and then 0, then release the
button.
4 Sets the Bus and Element number to 0, 1, which must be reverted using the Network Service Tool.
5 In the i-Vu® interface, select the i-Vu® CCN Router in the navigation tree, go to the Downloads page and
Download All Content to download the control programs, drivers, and parameters.