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6. TROUBLESHOOTING
If you observe any problem, carefully read this manual and try any possible solutions before
contacting Cecotec’s Technical Support Service.
Problem Possible causes Possible solutions
The appliance does not work,
and the switch is on.
The plug is not correctly
connected and loose, so it
does not make contact.
connect it again to the
mains.
The internal line or power
cord are broken.
Contact the Technical
Support Service of
Cecotec.
The device overheats up and
it activates the protective
device.
Read the instructions on
the protective device.
When pressing the water
release button, there is no
water or little water released.
The nozzle is clogged.
Remove the suction
nozzle and clean it with
clean water.
The bracket or pump are
damaged.
Contact the Technical
Support Service of
Cecotec.
It does not vacuum, or it is too
weak.
position.
Turn on the power button.
The waste-water tank is full,
which activates the float
valve.
Empty the waste-water
tank and use it again.
The hose does not work
properly.
Check the hose is not
cracked, broken or
clogged.
The waste-water tank is not
correctly installed.
Install the waste-water
tank correctly.
The air inlet sponge is
blocked.
Clean or replace the
sponge.
If after these tasks the problem still occurs, contact the provider or Cecotec’s Technical Support
Service.
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