cecotec Conga 7490 Eternal Genesis - Page 30

CONGA 7490 ETERNAL GENESIS CONGA 7490 ETERNAL GENESIS
5958
ENGLISH ENGLISH
5. TROUBLESHOOTING
Problem Possible cause and solution
The robot vacuum cleaner
does not switch on or does
not clean.
The robot vacuum cleaner does not work when battery is
low. Allow it to charge before operation.
The room temperature is below 0 ºC or above 40 ºC.
The robot vacuum cleaner
cannot charge or return to the
charging base.
There are too many obstacles near the charging base.
Relocate the charging base to an area free of obstacles.
Clean the charging terminals of both the charging base
and the robot vacuum cleaner.
Make sure the robot vacuum cleaner is switched on.
The robot vacuum cleaner is too far away from the
charging base. Place it closer and try again.
The robot vacuum cleaner
does not work properly.
Turn o the robot vacuum cleaner and turn it on again.
Reset the robot vacuum cleaner by pressing the side
Reset button.
The robot vacuum cleaner
makes a strange noise during
operation.
The main brush, side brush, or omnidirectional wheel are
blocked or tangled. Stop the robot vacuum cleaner and
clean them.
Robot vacuum cleaner does
not clean eciently or doesn’t
pick up all the dirt.
The tank is full. Empty it and clear the high-eciency
lter if it is blocked.
The high-eciency lter is blocked. Clean it.
The main brush is blocked or tangled. Clean it.
The robot vacuum cleaner
could not connect to the Wi-Fi
network.
Bad Wi-Fi signal. Check that the robot vacuum cleaner is
located in an area with good Wi-Fi signal.
The Wi-Fi connection is unstable. Reset the router, check
if there are any App updates, and try again. This robot
vacuum cleaner only supports the 2.4GHz band.
Make sure that your device mobile data are deactivated
to improve the linking process.
to fall o. You can also use warm water without detergents to obtain better results. Always
make sure they are completely dry before installing them again; otherwise, moisture can reach
the robot vacuum cleaner’s motor and damage it.
Cleaning the fall-detection sensors
Use a clean, dry, and soft cloth to wipe o any dust from the fall-detection sensors located on
the robot vacuum cleaner’s lower part.
Sensors
- The robot vacuum cleaner has dierent types of sensors, for example, proximity sensors
that allow the robot to move around while detecting obstacles, or fall-detection sensors
that help the robot detect slopes or possible gaps/unevenness such as staircases. These
sensors are always in contact with dust particles, and therefore can deteriorate over time,
causing possible navigation errors.
- It is recommended to clean all sensors of the robot vacuum cleaner every 35 hours of use
or less, using a soft, dry cloth.
Charging base
Likewise, the charging base includes charging terminals and the signal transmission zone. Use
a clean, dry, soft cloth to wipe dust from these areas.
Charging and replacing the battery
- To lengthen the battery shelf life, leave the robot vacuum cleaner to charge in the charging
base when not in use.
- Remove the battery and store it in a safe, dry place if the robot vacuum cleaner will not be
used for a long period of time.
- To replace the battery, follow the instructions below:
1. Unscrew the 2 screws on the battery compartment, remove the battery cover and the
battery. Fig 14.
2. Insert the new battery with the battery label facing up.
3. Put the battery and the battery cover in back in place and properly fix the screws
back again.